The Car Group

Fast service!

Norm Reeves Honda employees went above and beyond! So grateful for their kindness and service ????

Ruben Marquez was very thorough and kind.

Prompt and efficient!

John B is amazing every single time. When I arrived, John B was at lunch so I was assigned another service rep for check in. I waited in my vehicle for 18 minutes before being checked in. Every person who pulled up after me was checked in before me because they were assigned a different service rep. I was the only person sitting in my vehicle. I thought they forgot about me so I asked someone passing by. He checked in with my service rep and said that he was helping another customer. The service rep finished helping that customer, walked outside and began inspecting under the hood of a truck (no customer waiting) parked next to me. He did this for several minutes and then decided to wait on me. This was by far the worst experience I’ve had at Toyota Mission Valley. The person who checked me in has no business working in customer service.

The service was efficient and the agent was respectful, kind, and informative.

Thanks excellent service, thanks again Manny Sanchez

Vehicle was done in about 30 minutes. Ivette fully explained what they checked and what condition the vehicle was in.

Edward was really onto it doing his job of taking care of my vehicle and technician delivered the services on time as I expected. Thank to both of you.

Great experience

Best service thank you

Very friendly & helpful

Ram Diego was very helpful and friendly.

Quick and helpful no upsell just great service

Professional and fast. Did complimentary tire rotation too!

Very professional and courteous. Will be back

He was friendly and nice except he didn’t applied 15 percent discount from Costco, saying use it next time I need a few other things cost more???

Good customer service.

Ernesto was very good in everything

Had an amazing experience at Norm Reeves Honda. My service writer Ramblin Diego was incredibly helpful, professional, and fast. He knew I had to get to work, had the loaner car ready right away, and even helped move my car seat over for me. Communication was excellent he kept me updated exactly when he said he would and even offered after-hours pickup through the sales department even though I couldn’t make it that evening. I was in and out in about 15 minutes that morning. Great customer service from start to finish!