The Car Group

We schedule our service with Michael Barr for we have built a trust in his "word" on what should be done and his explanation of the work specifics.

George was great and had great communication throughout the entire process of getting my car serviced. This is the 1st time I have been 100% satisfied with my experience at this particular dealership.

Thank you for your excellent customer service. I really appreciate it.I don't usually leave feedback but I feel you went above and beyond for me

Pablo was great. He kept me informed of the status of the service the entire time.

Francisco is the absolute best service advisor ever! He’s very knowledgeable, helpful, trustworthy, kind, considerate and always gives you 1000 percent. A++++!

The service advisor is knowledgeable and responsible person, he has provided me a series of service advices for me to consider. I like his service. Thank you!

Muy buen servicio, eficiente y buena amabilidad. Gracias.

I am very happy and satisfied with his help, he’s very professional and understanding and polite. I would definitely ask him to help me again.

Service was straightforward, and Joseph was of great help & handled everything very well.

I was serviced very quickly and I did not have to wait a long time it was very speedy just so I can go back to work on time so I really appreciate it thank you so much Mr Rodriguez for helping me out in such a speedy time frame. Mr Rodriguez has excellent customer service.

Nice job thank you

Advisor Jon Le although busy during his day, needs to communicate better with his customers. I waited for a phone call from him to discuss my vehicle for the one reason I brought my vehicle to Norm Reeves and never heard from him. Making an excuse for not calling me didn’t go over well. I discussed this with him and he understood. Requires services were communicated only through text messages.

Brenden was so helpful and answered all my questions! Will definitely come back and tell everyone to bring their vehicles here! Beyond excellent service!

Rudy is the service person that helped me. With his help my explorer is top notch.

Ernesto did a great job on make me feel welcomed and confortable with having my car there to get worked. I would definitely go back to him whenever my car needs work.

Karina went above n beyond on customer service. she knew we are going on a 2 month long trip n she make sure tat our van is thoroughly inspected ncheck on the maintenance n even notice tat we have not got our recall of the second row seat problem n she took care of tat too. very friendly n approachable n even help us to make appointments for the 2 other appointments as the parts need to be ordered n had it the next day. Even though we hav to go 3 times she got it all covered. On the 2nd appt wen she was busy another guy help us out but Karina has told us tat she has the part tat is needed order by the technician n will b there the following day or the next . Not to make any chance we request from the guy to make an appt 2 days later but he juz would not help us and told us to call Toyota office to check on it. So I waited for 5 minutes as I could see Karina I s helping another client. Wen she is done with the client I approach her n she immediately contacted the technician to confirm on wat date the part will come in then she scheduled my appt. tat is so wonderfully as I dont hav to call back. Such wonderful service by Karina. She truly is a keeper n live to Toyota motto.

Thank you for honoring your quoted prices and making this customer satisfied.

Very good service, very good advisor. Norm Reeves took good care of my car, they didn’t cut corners and did a good job.

John provides excellent customer service. He has a great personality and did a great job explaining to me the results of their diagnostics inspection. Job was completed in a very timely manner. Communication throughout the process was great. Every time my car needs service I will be contacting John Le.

Karina is the best! She provides excellent service every time we work with her.