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Service Center Review Summary
4 out of 5
5/19/2026
Pablo was great, I would be happy to have him as my advisor any time
2 out of 5
5/19/2026
I wasn’t helped till about 1:13 even though my appointment was at 1pm. At 2:45 I had to ask if my car was ready and it was just sitting in the parking lot.
I came for an oil change only. Bad service.
2 out of 5
5/19/2026
Worst interaction I had. I rather pay more elsewhere and get great service then go back to West Covina service department only good thing I could complement is the porters they have a better work ethic than both advisors I dealt with today
4 out of 5
5/19/2026
Mr.Vargas and Cerritos Honda were Outstanding as Usual!!!
5 out of 5
5/19/2026
Excellent
5 out of 5
5/19/2026
It was a pleasure to have worked with Thanh. He provided excellent service with professionalism. The work got done in timely manner and efficiently.
4 out of 5
5/19/2026
Qui Holt is an excellent manager. Plus, easy to work with!!!!
5 out of 5
5/19/2026
Everything went great thank you
4 out of 5
5/19/2026
Karina went above n beyond to help us . she even recommended tat Toyota will take care of the recall problem if the 2nd row seats . We are so happy tat she took care of all our needs n our van is in good hands now. Thank you Karina you are the best from setting up our appointments n took care of all our needs n answer all our questions .
5 out of 5
5/18/2026
First time visiting your service. Excellent
5 out of 5
5/18/2026
She was really helpful and nice.Very patient and polite.Thank you!
5 out of 5
5/18/2026
richard is the best ! Kept me updated with everything from beginning to the end! Would recommend Toyota & him to everyone
5 out of 5
5/18/2026
Excellent service
5 out of 5
5/18/2026
Javier provided me with excellent service
5 out of 5
5/18/2026
Thank you!
5 out of 5
5/18/2026
He was great!
2 out of 5
5/18/2026
Waiting time was too long, even with an appointment
5 out of 5
5/18/2026
Friendly, fast, and professional what a great experience.
1 out of 5
5/18/2026
On 05/16/26 I brought my 2024 RAV4 (Invoice #1051972) for the 35K service. Immediately after, my LTA and Pre-Collision System showed malfunction warnings. When I reported it, the lights temporarily cleared on restart so the dealer dismissed me. The lights came back immediately while driving so I returned on my own. I was told it would take many hours for a full diagnostic. I was called to pick up the car only 2 hours later. The warning lights were cleared but the systems are still completely non-functional — Lane Center Assist, Lane Departure Alert, and Pre-Collision Brake are all inoperable. I have filed a complaint with Toyota Corporate (Reference #****-****-xxxx26). I expect a proper repair Thursday when I return from my trip.
5 out of 5
5/18/2026
Your staff is amazing and professional!! Richard is caring and attentive to satisfying our needs.
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