The Car Group

Trinity was excellent

Great job and Edward w

Friendly service, responsive and always explain things

Tony was quick and clear telling me what my car problems were, how they would be resolved and how much it would cost. I was pleased with how fast the work was done! Kudos to Tony and the fine mechanics on your staff! ????????

Everyone was very nice and helpful

Bonito is wonderful to work with. He is simply the best service rep at Huntington Beach Honda. We are always pleased with how he treats us.

Fast and friendly staff!

Andrew is always so helpful and kind. Thank you

We made an appointment for our 2-year, 20,000 mile + recalls service for 9:15 Saturday morning January 10th. We arrived on-time only to be told to get in line behind 2 dozen other cars. So we left and rescheduled for 9:15 Tuesday. In just a few minutes after arriving Tuesday the 13th, Service Advisor John Bautista spoke with us and said the service should be complete by 4:00. We received one (last) update text at 3:00. I called and texted until 6:30 for an update with no response. After receiving no update Wednesday morning, we managed to arrange a ride and decided to go in person, only to find out that it was Mr Bautista’s day off. We were then competently helped by Joshua Gonzalez, who found our paperwork for our completed service. We then received a text at 12:55 Thursday the 15th from Mr Bautista informing us that our car’s service was completed! Besides the unacceptable lack of communication, we question a system that assigns meaningless appointment times. Overall, this was a very negative experience.

Very professional

Benito Torres was very helpful and friendly. Definitely an asset to Norm Reeves HB!

I continue to be very satisfied with all the service staff members and technicians at Honda. They continue to provide me with excellent service, updates, and service reminders for my vehicle.

My battery is still discharging. Battery discharging still shows on the dashboard.

Michael was awesome. Super professional.

They told me my car was ready then I was told to wait outside and it was cold as heck. It took almost 30 minutes past the time he told me it was ready. Then the guy that cleaned my car put so much wax it set off the window sensor. The black man that handed me the car was a rude pos. He was a racist and it was obvious. If you’re nice to the Chinese man and say thank you thank you and then when you hand me the car I say thank you and you saw angrily here’s your car. What a rotten pos person. I don’t like that rude Orange County snotty rich silver spooned b.s Your in customer service figures it out. This should be simple but for other Californians you’d swear just being decent is rocket science. Idiots

I’m continually impressed by the staff at this Honda service center. Over the past couple years, I’ve worked with almost everyone in the office… and I always feel well taken care of. This past visit, I felt like Mike went above and beyond to be friendly and helpful. He made my experience as smooth and convenient as possible.

Great service adviser and service

What manufacture ??

Ramblin Diego teams did an excellent job. I appreciated for their sevice.

It was excellent service as always, my pleasure!