The Car Group

We made an appointment for our 2-year, 20,000 mile + recalls service for 9:15 Saturday morning January 10th. We arrived on-time only to be told to get in line behind 2 dozen other cars. So we left and rescheduled for 9:15 Tuesday. In just a few minutes after arriving Tuesday the 13th, Service Advisor John Bautista spoke with us and said the service should be complete by 4:00. We received one (last) update text at 3:00. I called and texted until 6:30 for an update with no response. After receiving no update Wednesday morning, we managed to arrange a ride and decided to go in person, only to find out that it was Mr Bautista’s day off. We were then competently helped by Joshua Gonzalez, who found our paperwork for our completed service. We then received a text at 12:55 Thursday the 15th from Mr Bautista informing us that our car’s service was completed! Besides the unacceptable lack of communication, we question a system that assigns meaningless appointment times. Overall, this was a very negative experience.

Very professional

Benito Torres was very helpful and friendly. Definitely an asset to Norm Reeves HB!

I continue to be very satisfied with all the service staff members and technicians at Honda. They continue to provide me with excellent service, updates, and service reminders for my vehicle.

My battery is still discharging. Battery discharging still shows on the dashboard.

Michael was awesome. Super professional.

They told me my car was ready then I was told to wait outside and it was cold as heck. It took almost 30 minutes past the time he told me it was ready. Then the guy that cleaned my car put so much wax it set off the window sensor. The black man that handed me the car was a rude pos. He was a racist and it was obvious. If you’re nice to the Chinese man and say thank you thank you and then when you hand me the car I say thank you and you saw angrily here’s your car. What a rotten pos person. I don’t like that rude Orange County snotty rich silver spooned b.s Your in customer service figures it out. This should be simple but for other Californians you’d swear just being decent is rocket science. Idiots

I’m continually impressed by the staff at this Honda service center. Over the past couple years, I’ve worked with almost everyone in the office… and I always feel well taken care of. This past visit, I felt like Mike went above and beyond to be friendly and helpful. He made my experience as smooth and convenient as possible.

Great service adviser and service

What manufacture ??

Ramblin Diego teams did an excellent job. I appreciated for their sevice.

It was excellent service as always, my pleasure!

Eduardo, as always, provides the best customer service!

Excelente atención por parte de Diego!! Muchas gracias

Ramblin was very helpful, and let me understand on what kind of maintenance I need for my vehicle.

Miguel Cabrera is a blessing and a 100% awesome - he kept me updated what was going on with my car. He is very knowledgeable, kind, professional and he knows how to treat senior citizens and that’s patience and yes job well done., And Anthony Ortiz another awesome guy and tell the mechanic who worked on my car - job well done. I have been a customer for 14 years and hopefully in the future if it is “GOD” will I want my dream car a fully loaded van and still keep my 2012 CRV - I love Honda automobiles.

I just want an instant valuation. Thank you.

Courtesy and punctuality were first rate!

Fast, friendly service

Eduardo was very knowledgeable and friendly. Great customer service.