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Service Center Review Summary
5 out of 5
1/28/2026
Ernesto was very helpful and very respectful. I would 10/10 take my car back because of him
5 out of 5
1/28/2026
They were very helpful and got my car done quickly. Andrew gave all the information I needed and kept me informed.
5 out of 5
1/28/2026
Gracias por todos los detalles que me informaron sobre las futuras reparaciones,y realmente aprecio el servicio y la honestidad de Ernesto arellano.oncce again thank you so much for the service.
2 out of 5
1/28/2026
Service was quite slow and communication throughout could have been much better. When scheduling the appointment online, I marked that I preferred receiving phone calls, but my whole service was communicated exclusively through text messages. There was generally a 10-30+ minute delay between text responses from the service adviser. I wasn’t given updates unless I reached out first. I was initially told that the repair would “take a few hours” and during an update that it “would be done shortly.” However, it still wasn’t done even after 2 hours from that update. The whole service took closer to 9 hours to be completed.
5 out of 5
1/28/2026
John was very friendly and delivered exceptional service.
3 out of 5
1/28/2026
But I didn’t expect it to be that expensive.
4 out of 5
1/28/2026
Richard is a big asset to your dealership. Thanks Richard.
1 out of 5
1/28/2026
I got an alert saying to exit maintenance mode, hit ok. I hit ok and came back. I hit ok again and it came back. It wouldn’t play music.
I then had to get home and join a call.
Now my audio won’t play. It keeps looking like it’s going to prompt a message and then shuts off.
I’ve called 5 times, left 3 messages. I still havent gotten a reply.
5 out of 5
1/28/2026
Just that you guys are great! Friendly . Thank you
5 out of 5
1/28/2026
Excellent customer service provided by Javier Peña
5 out of 5
1/28/2026
Very professional and courteous
5 out of 5
1/28/2026
Great service provider. Thank you
5 out of 5
1/28/2026
Ramez was great. Very considerate and quick service
5 out of 5
1/28/2026
Ernesto was super friendly and understanding. He got me in and out of the dealership quickly while making sure everything was done to my satisfaction
5 out of 5
1/28/2026
Very professional and great customer service, I would like to request her for my future visits
5 out of 5
1/28/2026
Excellent and timely service!
1 out of 5
1/28/2026
The appointment system is a joke. Why let me make an appointment when my car is not even gonna be worked on for 2 hours. Took over 3 hours for an oil change during a weekday. Absolutely trash.
5 out of 5
1/28/2026
Pleasant interaction. Excellent support and follow up.
2 out of 5
1/27/2026
I didn’t get notified when the car was ready. I had to ask and check to see if the car was ready when i saw my car parked in the lot rather than the service center.
5 out of 5
1/27/2026
Very satisfied with David Ochoa. Would definitely return for future service.
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