The Car Group

I always feel welcomed by Joseph when I go get my car serviced and he truly has one of the best customer service that feels genuine.

You guys are the BEST! So efficient, kind and on time!!!! Francisco B is very knowledgeable, personable and I think he may have convinced my husband of a new Aviator soon!!!! I will continue my sakes and service with your dealership

Trinity is the best! Thank you guys for always making sure my car is running smoothly and properly

Have a A code error after already completing an oil change seems you have overfilled the oil because the oil on the dipstick is about a quart fuller then it should be. I am also missing my windshield wiper fluid cap.

My advisor was very nice and knowledgeable

Good

Professional

Super quick check in and also broke the good news that the recall repair would be done sooner than what was quoted over the phone. Was texted right within the time slot for the pick up and he recognized me when I came in to pick up my car. Super nice guy, would absolutely recommend.

Julie is CONSISTENTLY knoweledgeable about m about my vehicle and timely with serv.

Do not like the car

After I left my unit, some questions arose, so I sent an email to Rafael, but he didn't reply. Then I left messages, but he didn't call me back either. I had to call, and the person who answered resolved my questions. I am dissatisfied with their technician who wrote that the sound my transmission is making is normal. I'm going to take it to another Ford dealership.

Thanks..

Joshua was very helpful and made my first experience at a dealership great! He explained everything well since I am new to this but I felt comfortable since I knew my car would be in good hands

I made an appointment at 10AM for the sake of oil change. I had to wait until 1PM to get my vehicle back. I was there actually 9:45AM. When I got the estimate from him, it was $149. I showed the $25 discount coupon. When I paid at the cashier, the invoice said $152. You charged $175 and discounted $25. It looks like you charged me original estimate. I was totally dissatisfied with your service.

Rudy did a great job taking care of my situation as well as Eduardo while Rudy was on vacation. Thanks to Rudy my problem is situated. Thank you guys!!

At 4 PM they texted asking if they can hold the car over. We responded shortly after saying yes but we need alternative transportation with no response back via text. I tried calling multiple times over the next few hours unable to get a hold of a single human being. Just kept getting automated text message back. Nobody’s responding to them not knowing what to do. I had to run (physically) to the dealership to find out my service advisor had left without getting a styled in luckily somebody there was able to get me an Uber home and Uber were back in the morning. Nobody called me the next day to let me know that the vehicle was ready. Nobody answered phone calls or text messages throughout the next day so again I physically ran over to the dealership to find out my car was “ready”. The paperwork said that they drove my vehicle multiple times and could not duplicate. The concern. Also said there was no fault stored. I find it hard to believe with multiple issues and warning displayed for safety features. Their drives must’ve been very unique as the mileage in and the mileage out was identical so I’m not really sure how they drove the vehicle several times must’ve been only a few inches. On my drive home from the dealership all of the warnings came right back on. I was also quoted $350 for our maintenance and when I went to pay my bill, it was magically $450. The assisting service advisor was kind enough to correct the charges since my quoted invoice was signed at 350 but no mention that it was gonna be $100 more and it seemed like you were just trying to slide it in. Prior to the service visit, my wife called to get it checked out when the warnings were on, and they said if the warnings were not currently on, there is nothing they could do to help us, also not true. DTC store errors regardless if currently present.

Estoy muy satisfecha con el servicio y la atencion que resivi de Pablo Barbosa muchas gracias

Exelent service from Manny and the rest of the staff,thank you

I spent approx 30 min to get out of my vehicle and get checked in. It took another 2 hours to learn that the dealership could not remedy the recall issue without purchasing parts, then another hour and fifteen minutes to get my car back. I understand that there were underlying issues with my car, but it would have been nice to get out of there in an hour or so instead of waiting for the entire morning.

Pablo was professional and kind!