The Car Group

Edwin is always pleasant to deal with. He is an asset to Norm Reeves.

Pablo answered all of my questions and was very attentive.

Jonathan did a great job of keeping me updated On all changes and charges. Which I appreciated

Fast oil change

Thank you, Thanh for the excellent service!

Jessica is the very attentive and professional. Would highly recommend her

Good job, fast service

Sam was great! He actually explained what my car needed and options. He explained in details all my questions, he made me feel welcome and willing to help.

Very happy with my service

Everything went very smoothly. Joseph was extremely helpful throughout the whole process. I dropped my car off the evening before, and he contacted me first thing in the morning with feedback about the vehicle. I honestly expected the process to take much longer, but by around noon I already received a message saying the car was ready. When I arrived, he greeted me very warmly and professionally. Overall, it was a great experience and I was very satisfied with the service.

Robert always the best

Benito was very helpful in my concerns especially after having to come back 3 days later

Robert was great ! Explained everything and had done really fast. I will work with again.. great representative for Honda.

Ramez was excellent!

My rear right light was not put on properly. I called and left a message the day I picked up and got it home. Headlights don’t turn on, been using the brights at night. Other than those things I’m satisfied

Muy buena atención y muy rápido servicio

This was my 3rd time that my car would not start. I had called in for an appointment and the lady(Ashley) who was scheduling appointments said they could not see me until the following Wed, which would have been 6 days. When I shared, the car literally does not start and I was just expected to oblige to waiting 6 days, she said there was nothing she could do. When I asked her if I could get and email regarding the appointment she said she could not and she does not have a work email. A supervisor later was able to schedule me for Tuesday (they ended up see me same day. I went back and forth with my Service Advisor on what I thought was the issue of my car, and not being able to start a total of 4 times in the past 1.5 years. I was frustrated that I heard a different issue every single time. This time for the second time I was told it was a battery issue (I had this battery replaced a little more than a year ago because of the same issue). When I inquired why a battery wouldn’t last for even more than 2 years, I was told “you cannot predict how long a battery will last”. There was nothing else I could do but to replace it. So I did, I told I would be charged $95.47 + tax. When I got the text to pay online to pick it up I was being charged $125.05, which did not make sense to me and I could not see an itemized invoice. So I inquired again, the answer I got “oh that was wrong, let me get the actual charge”. Not even an apology. How am I supposed to trust 1)a servicer that cannot fully explain why my car doesn’t start 2)a servicer who I have to second guess what I’m being charged 3)a servicer who says they do not have an email to even send me an email?? It truly made me question why I’ve stayed loyal to a brand that does not even considers their customers. So disappointed.

Ramez Ramzy did a great job helping me. Even hand washed my car before bringing it out to me. Was in and out in a timely manner. I will be coming back because of him!

First off, the check in desk was so loud from this girl in a chair. That hannah had to push the girl chair away from the desk and music was blasting from parts store. All this lead to a misunderstanding. I told hannah i just wanted to purchase the wipers insert and that I would be installing it myself. Hannah Thought she heard I said i want the technician to installed it. I ended up paying $8 dollar more, i even mention to Hannah i was having financial hardship. I never had any trouble with Saul or any other check-ins.

Yes, straight to the point.