The Car Group

Thank you to Ernisto Arellano to helping us to fix my car. I really appreciate your excellent service and will definitely be coming back.

Adrian was very helpful informing me of the issues after the 100pt inspection.

Excellent service provided by Valerie! Detailed information given about service and recommendations. Would recommend to friends and family. Thanks!

Very courteous team members

There is currently a warning light on my car. I have never been in an accident, and the warning suddenly appeared while I was driving, which was very alarming. The warning indicated a problem with the brake lights and turn signals. However, the lights themselves were still functioning properly — the only issue was that the turn signals were blinking faster than usual. Because of this, I was shocked to be told that I would need to pay around $190. Since this was not caused by anything I did and appears to be a defect or issue with the vehicle itself, I do not believe it is fair to charge me for the repair.

I appreciate the care that David always gu ea me and my car. I appreciate Alvaro the mechanic as well!

Leo is a prime example of what a model service advisor is. Excellent customer service skills, great communication, and perfectly explains everything my car needs when it comes to service. Thank you Leo!

John Beck, was very professional and helpful, awesome job and A+ all around thank you.

Benito was fantastic in helping me out with the problems I had with my car. Very friendly and clear communication whenever I have service done here and would definitely recommend seeing him every time I go

Very good service and staff

Excellent customer service

Amazing top of the line service by Oscar. Very communicative on maintenance status

I’ve been coming to Norm Reeves for anything my car needs for a little over two years now. I used to be amazed by how helpful you guys were and how much you seemed to genuinely care about the customer. The past few times I’ve come in I haven’t felt the same but my last experience has made me consider looking for new places to get service instead. I came in last Tuesday for my regularly scheduled maintenance, but was informed I should be getting one of the more expensive packages due to my mileage which I was happy to do. Later in the day I received a text from Candice informing me that they found a hose in my engine that needed to be replaced ASAP and asked if I wanted to order the part. I said yes and expected to speak with her more when I picked up the car on Tuesday but was not greeted by her when I came to pick up my car and when I asked the person helping me with payment if I could speak to her they didn’t help me find her. When I returned on Thursday after the part arrived, I was surprised to find it was a $1,000+ job. In the past my representatives would include the price of any additional work in their texts to me so I was fully aware of what I was getting. Where I was also upset was back in January of 2025 I was getting my engine replaced with you guys and was upsold on getting “all hoses and belts replaced” as a precaution. I was upset to find out that this engine hose was for some reason not included with that and when I asked in person what other parts I should keep an eye out for I was not given an answer. As a positive I will say Candice was helpful getting me a loaner car and tried to get me a discount for the service, but overall it was not the Norm Reeves experience I used to think highly of

Thank you for the prompt service. Thank you Yvette for excellent service as always.

Ernesto is great! Nothing less to say about

The left front wheel covering was not secured when we drove the car home. This may have caused the wheel to bend and run in the tire. Very concerning that this was missed. I expect a call. I have bought 4 cars at norm reeves. ****-****-xxxx

Q. Holt is terrible. From my two times that I have him as my helper since I have been to Norm Reeve over ten years, I have to find him and tell him my own car is done. If I have not done so, I don’t how much longer I have to wait. Please don’t I assign my schedule appointment to him again. Thank you!

Thank you thanh Sabatier for the service and telling us get in done in time

Mr Perez was fantastic,very prompt on letting me know how long my car will be very satisfied Ty sir.

Thanh did an amazing job helping me out, he let me know exactly what I needed and didn’t need yet. Very professional!