The Car Group

They refuse to honor warranty on a battery I have to buy a new battery from AAA while my battery. The one that I bought from you still under warranty

Pablo was excellent throughout the whole processed. He took care of communicating with the claims adjuster and myself. He made me aware of all the options and made my decision easy and simple. I appreciate Pablo for all his help and professionalism and all of the team members involved in getting my car ready to go. Thanks again!

Feels like they were in a rush. They left the wires exposed! Poor quality of work!

First impression is last impression very nice vehicle thankyou

I’m not sure why I had to waste my personal time because YOU GUYS lost or damaged the backup key fob on a brand new truck. It should’ve been replacing prior to it being sold. And the fact that the lady who wrote up the service ppwk told me that I’d have to wait TWO HOURS for the key fob was ridiculous. She was quite rude and condescending when I asked her if I had to wait for Joseph after another employee told me that he was on a lunch break. She just kept saying, “ I’m writing it up for Joseph.” Your service advisors aren’t very nice. They need more training in providing excellent customer service. Just by this experience alone, I will NOT be servicing my new Honda there. Perhaps you should focus less on volume sales and focus a little more on customer service and taking care of your vehicles. I still can’t believe how much damage is on a brand new car like this.

Edward was a great service professional.

Me atendieron muy bien .! Tanto el departamento de partes como el departamento de Servicio . Gracias

It was pleasant and excellent service

Viviana is a great service advisor. She gives an accurate advice on my concerns,and would recommend her to anyone that comes in for service.She always takes good care of my needs on service.

Brendan was helpful and answered all my questions. Thanks.

David Ochoa was very helpful, kind, knowledgeable, and polite. I hope he will be recognized for his hard work and professionalism.

Still the same light appeares in dashboard. You took my 1500 dollars . The problem still there.

Andrew was helpful and very attentive.

Ivette provided great customer service today. She took care of my vehicle right away and made some recommendations and explained them thoroughly.

I waited in the dealership for my car and got the text message that I had checked in, but never received any information after that. I wasn’t even aware that more maintenance was needed on my car until my mom called me to approve the service. I also was not happy that all the communications went directly to my mother when I was waiting inside the dealership.

Great Service from Ramiro.

Thank you

He is well mannered respectful and helpful polite overall he is excellent Worker aim glad you having him on your team’s and I want hesitate to promote your business for any one I know or I get to meet in the nearest future, because Adrian makes the difference with his knowledgeable experience in his fields.During the years I have profound issues from your selective employee which is makes me to hesitate to ever come to your offices ever again.But Adrian makes the deferent by him been the most kindness employee I have ever met in your facility. Special thanks to Adrian De La Riva I really did appreciate your Hard work, Approach and full understanding and the quick response to every question and concerns I have of my needs thanks again keeps up with the good job.your assistance makes the difference in the life of your costumers because we are very much in need of many people like you in this fields.hopping for you the best of higher positions in your future employment . Thanks to your management for the good job they did of keeping on there team. Highly appreciate it.

Joshua was friendly, explained everything clearly, and had great communication.

Service advisor Denise from Norm Reeves did an excellent job. Professional, helpful, and great communication throughout the process. Thank you!