The Car Group

Everything was great, excellent service from Fred the Mechanic . But once I received at the body shop to get an estimate for a new front bumper replacemwnt I was treated with an attitude by the young lady in the front desk.

Wonderful service!

All good

Leo was fantastic! Provided excellent customer service, was very attentive, and made our car service experience seamless. Highly recommend!"

She was friendly and very accommodating. Was knowledgeable when asked questions, highly enjoyable experience. 10/10 customer experience couldn’t ask for better

Andrew was awesome, per usual.

Thanh Sabatier, is a genuine nice person. You are lucky to have him. He explained everything I needed. I usually avoid dealerships but Thanh made me a believer again. Thank you Thanh!!!

I always feel great when Viviana is my service representative! She tries hard to stay within my means, and still get my repairs taken care of.

Good person

Edward was great from start to finish on my visit to norm reeves Honda .

He was great! Had a great attitude and was super helpful. Great service overall!!

Samuel was very personable. He was also very good at keeping in communication with me during my wait and explained the services that were recommended for my vehicle clearly. I have never received poor service at Norm Reeves Honda. But by far Samuel was the best service I have received. Thank you Samuel.

Please see my prior comments regarding my suspension job returned to me with an off center steering wheel and my missing lug nut lock key that I’ve inquired about and have not been given an update about.

Ivette Rodriguez is an excellent advisor, I’m very satisfied with her service. Regards, Angelito C

I usually work with Benito, but he was out, Edward was a pleasure.

Completely satisfied with the service Norm Reeves and Joseph provided.

Ms. Guzman was friendly and efficient. She said the car would be done in two hours and it was. Kudos to the mechanics working on my car.

Very good service.

Unfortunately my recent service from Clayton Enick was not good. My floor mat anchor had ripped out. I went through Honda customer service to ask for Honda good will on replacing the carpet. Honda agreed and the bottom carpet kit was ordered. After the installation I noticed the floor mat was not replaced even though the anchoring plastic parts were ripped out and therefore the floor mat could not be anchored down. Clayton said he would request to have the floor mat also covered by Honda goodwill, but I have not heard anything about it. When I got home I noticed a plastic cap covering the passenger seat where it screws to the floor was missing. I asked Clayton about it and the response was that it was missing when the car was brought it…not sure why that part would be missing as I noticed right away that something didn’t look right. Not good customer service, unfortunately.

Ms. Hannah Martinez represents the highest standard of professionalism, knowledge, and forthrightness. She is my go to at Norm’s—Norm Reeves who himself is a man and a brand with an impeccable high class name known for high quality world class service in San Diego County and throughout Southern California. Thank you, again, Ms Martinez and Norm Reeves. God bless,