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Service Center
Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
2/6/2026
She helped me with every question!
5 out of 5
2/6/2026
Jessica Herrerias my service representative was knowledgeable, friendly, and helpful. My 6month maintenance service, recall recommendations were handled with utmost professionalism. Thank you Norm Reeves Toyota.
5 out of 5
2/6/2026
Thank you. Valery was very helpful in assisting us. The car runs very smoothly after the service. Thanks to everybody who worked doing the service.
MD
5 out of 5
2/6/2026
Pablo was professional and courteous. He explained every detail of the repairs and kept me up to date on the completion time. I was absolutely pleased.
1 out of 5
2/6/2026
I've been waiting for this recall for my brake line play wow now and I have not had service for it yet the problem is yours not mine you sent me the notification ????????????
1 out of 5
2/6/2026
I sustained damage to my new vehicle from an issue I never would have expected to cause harm. I was extremely upset by the situation and requested to speak with a manager to see if a discount on labor could be offered. That request was denied.
As a result, I am not satisfied with the outcome. Given that I put down $20,000 on the vehicle and the issue was unforeseen, I believe a labor discount should have been offered as a reasonable gesture of goodwill.
5 out of 5
2/6/2026
Excellent
4 out of 5
2/6/2026
Eduardo continues to be our family’s trusted service advisor. He set up pickup an dropped of our car and serviced the car within a couple of hours.
He washed the car and even charged a bit.
Thank you Eduardo for always taking good care of us.
5 out of 5
2/6/2026
Yvette was great as always. Very helpful. Answered all my questions either via email or in person. Worked with me on what was needed and pricing. Was very fair, and listened to my concerns and helped with that. She always goes above and beyond
4 out of 5
2/6/2026
I had bought bad tires but needed my 60k maintenance done as well and Patrick scheduled everything together and communicated perfectly everything that was being fixed. It’s tough to find real customer service these days but I always get excellent help at Norm Reeves Subaru. Patrick was even kind enough to apply a coupon he found. Thank you so much for keeping my WRX in great condition because I love my car.
5 out of 5
2/6/2026
Marlen was helpful, courteous, and professional.
5 out of 5
2/6/2026
Ramblin took great care of me!
5 out of 5
2/6/2026
Great service
1 out of 5
2/6/2026
I was a bit confused. I paid for the services for my car while I was still in the waiting room per a text. After a while I went out looking for my rep and wasn't sure if I should take my keys off the board and leave or if I had to stay and get clearance first. He finally came around and gave me my keys and a copy of my billing and I was outta there.
5 out of 5
2/6/2026
Once again, Anthony Sanchez provided the absolute wonderful service to complete what I needed for my automobile. I want to thank you for having a wonderful employee like him!
4 out of 5
2/6/2026
Extremely happy! It only took one hour from start to finish for Pablo to diagnose the nail in my tire and replace it with an identical tire. He was friendly and helpful. Loved my experience.
5 out of 5
2/6/2026
Michael was professional & Courteous. Very nice person.
5 out of 5
2/6/2026
Very satisfied with the customer service and time, I was in and out very fast.
5 out of 5
2/6/2026
From the moment I drove up in the service lane and met w Angelo I was impressed w the professionalism shown in my whole experience.
5 out of 5
2/6/2026
Trevor provided great customer service.
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