The Car Group

Excelente

Nice work! Fully resolved all of the “Assist Codes” that appeared post battery charging performed according to the Honda owners manual. ???????? The engine bay cleaning was exceptional. Ernesto was very professional and explained the service activity in detail. Overall, the service exceeded expectations. Again, Nice Work!

Alex seemed annoyed with my basic questions. Didn’t not want to explain what the point inspection included. Just pointed at paper and repeated it. I left with tires being checked and nothing rose.

Rosalina has always been so very helpful. She goes above and beyond to ensure that I understand what is going on with my car and how things will proceed. I really appreciate her friendly attitude and super knowledgeable demeanor. She is an asset to Norm Reeves Toyota!

Jonathan was very responsive, friendly, and knowledgeable. He made me feel at ease when getting my car serviced!! 10/10 would recommend others contact him for their car needs!

Service was quick and my technician was friendly and helpful.

Thank you for adding air in my tires after the car was serviced. Nice touch.

I had to bring brand new 2025 Pilot in 2/9 and 2/11. The second time in resulted in my car having to be left. The issue was the SRS system saying there was a problem. I brought it in on 2/9 and they checked everything and couldn’t find the issue. The next day it was on again. I couldn’t bring it in until the next day. The dealership paid for a rental car and said they needed it for 3-5 days. On 2/12 I was told the part was in so I said I could come and get it. I was told to wait until the next day. When I spoke with Mike he said they wanted to keep testing it by driving it. I told him that doesn’t make sense as there was never an issue while driving, that it was only when I started it in the morning. I come to pick it up and find out they put 105 miles on my car. I was then told they filled the tank to what it was when I dropped it off. Basically I was being told they don’t usually put gas in. I had to drive back and forth two times for my BRAND NEW vehicle. I’m shocked that they couldn’t think of anything like fill the the tank. Extremely disappointed and this is my fifth Honda. I’ll stick with Honda but will need to find another dealership.

Always great service at HB Honda. Clayton does a good job for you guys.

Always a great experience!

Yet another great experience. Jesus is a fantastic advisor and always provides top notch service. I will continue to bring our car in and trust that he will treat us right. Thanks again!!

Pablo Barbosa was amazing to work with! He made sure to explain everything throughly and keeping me updated through the whole experience. He’s patient , friendly and made sure I was taken care of. Pleasant experience. Thank you Pablo !

Hello, After receiving the recent maintenance service for my vehicle at your center, I received the multi point inspection report that was emailed to me. While checking the report, I noticed conflicting information regarding the brake inspection. In the first email I received, the brake inspection was marked as “ Not performed.” However, after I contacted you with a question, the second email you sent showed the same item marked as “performed.” To clarify the accurate service report, I would like to request the following documents: 1) The original Repair Order for this service visit - I would like to verify items that the technician actually checked and recorded. 2) The brake pad thickness measurements (in mm)- If the inspection was performed, the pad thickness values should be documented. 3) The original multi point inspection sheet - I am requesting the internal version completed by the technician, not the costumer-facing email summary. I would like to confirm exactly what was performed during the service. Please review and respond a your earliest convenience. Thank you.

Will do

I’m always pleased with your service on my Honda pilot. From the person who checked me in, to Trinity who is very knowledgeable and helpful plus the coffee at the customer lounge. Although dealership car services are a bit pricey I don’t mind paying because I believe that your mechanics always do a good job and put parts that are of good quality.

Quick service and great customer service!

David Ochoa was an amazing service adviser. He listened to my concerns and was very communicative while my vehicle was being serviced.

Pablo was one of the best service advisors I’ve ever had. (I’ve owned 22 vehicles).. he was polite, respectful, I knew his job thoroughly. Every question I have he answered quickly and politely. He let me know exactly how long they expected my vehicle to take, and as soon as he found out, it would take a bit longer he called me so I didn’t need to come into the dealership and wait. Communication was excellent, which is what is most important to me.

Prefect service

Mary is fabulous and takes pride in making sure the customer is comfortable. Answers all of your questions and is very knowledgeable.