The Car Group

I’ve been a member since 2012 and I forgot my loyalty points card for $120 worth of free maintenance or service.So I asked him if I could look me up and at least give me some kind of discount for being a loyal member. And said he couldn’t do that. Not even for $5 to $10.

Ruben Marquez, made sure my car was properly inspected and serviced. He gave me clear, knowledgeable recommendations on the maintenance I should do now and in the future, which helped me understand exactly what my car needed without feeling pressured. His expertise was extremely helpful and reassuring.

Today was my first visit in the service dept and I was extremely pleased with the professionalism in which my problem was handled. Edward was polite, knowledgeable and communicative. He made me feel valued and appreciated as a Honda customer

I’m greatful for the job you did in my car, and Pablo was very nice, thank you

I was very satisfied with Ernesto. However I was speaking with the sales department about trading my car in and the sales team general manager was beyond rude and very disrespectful. I will be taking my business elsewhere after the treatment I received from the sales general manager and I am very disappointed in the treatment I received.

I had a wonderful experience today. And Thanh educated me on my car and the service it may or may not needed. He was extremely helpful!

Friendly and courteous service. Explained repairs to me and cost. My car was in and out of service in approx 3 hrs. Greatly appreciate the Lyft car service to and from my home. It allows me to still get things done while my car is being worked on.

Ruben was friendly and professional.

Bryan was great, ensuring that our vehicle had all of the checks completed and all of the recommendations were provided; definitely made me and our growing family feel safer on the road!

Thanks to the service team at Norm Reeves Honda. Our appreciation for keeping our vehicle road worthy. Mileage recently turned over one hundred thousand miles. Paul and Debra Gonzales

Brandy provided me the needed details about my auto. And I appreciate that! Kudos to her.

Thank you Q!

Very clear on the procedures of service. Explained options and expressed what should be done to car for safety. I was impressed because he advised me of the recall. And I will have it done soon. Very polite.

I had an excellent experience working with Robert Farr, Service Advisor at Norm Reeves Toyota San Diego. I brought in my 2007 Toyota Highlander to have my tires replaced, and Robert went above and beyond to make sure I chose the right set. He took the time to explain the different tire brands and models available, discussed the pros and cons of each option, and recommended the tires that best fit my daily driving needs instead of simply trying to sell me the most expensive option. His knowledge and honesty made it easy to make an informed decision. Robert also recommended having an alignment performed with the new tires, explaining why it’s typically necessary to help maximize tire life and ensure proper vehicle handling. I appreciated that he took the time to educate me rather than just adding services without an explanation. Throughout the entire visit, Robert was friendly, attentive, professional, and extremely knowledgeable. His outstanding customer service made the whole experience smooth and stress-free. I highly recommend asking for Robert Farr if you need service at Norm Reeves Toyota San Diego. He truly cares about his customers and provides exceptional service.

Mr Robert Farr provided excellent service. Robert went above and beyond to help me and family with our new vehicle. Thank you very much and keep up the good work Robert!!! Toyota is lucky to have you on their team!

Miguel was very helpful

Benito, was well prepared to help Me with my car needs. Thank you

John was very nice and the best customer service I had received at Honda vista. Everything was explained thoroughly and I understood everything. Will be back again, thank you

John is always great to work with.

Thank you, thank you, Ruben, for always taking care of me and taking care of my car. I am very pleased and extremely happy with the job that was done on the car and for the great service! Nelly