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Real Reviews From Verified Customers
Service Center Review Summary
2 out of 5
5/23/2026
My issue still is not resolved due to negligence of technician replacing transmission and forgetting a component and I paidfor service drove off lot and had to bring back immediatly . This Has caused undue stress today 2nd day com I
5 out of 5
5/23/2026
Ernesto gave us a great service.
Thank you
5 out of 5
5/23/2026
John is extremely professional and a benefit to the DepartmentZ
5 out of 5
5/23/2026
She made it so very quick and easy to get my car serviced and was in constant communication with me. That kind of service earns a customer for life. Thank you so much.
4 out of 5
5/23/2026
Please find a way to keep customers informed of upcoming service requirements - and costs - before arriving for a scheduled appointment. Thank you.
5 out of 5
5/23/2026
Good service and the best customer services
4 out of 5
5/23/2026
Ernesto was a total pro!
5 out of 5
5/23/2026
From start to finish Ruben was on top of everything and I highly recommend friends and family to get their car fixed from your location but ask for Ruben!
Thanks
5 out of 5
5/23/2026
I was very please and service was great
5 out of 5
5/23/2026
Super grateful for the staff at Cerritos Lincoln, especially Eduardo Millan. His attention to detail with my vehicle has ALWAYS been exceptional. He’s always willing to go the extra mile to make sure that everything is taken care of, and I walk away completely satisfied and without worry. Thanks to the entire team, as I know he can’t do it alone.
5 out of 5
5/23/2026
Very friendly and prompt service
5 out of 5
5/23/2026
Very satisfied with Ernesto service.
5 out of 5
5/23/2026
Great service
1 out of 5
5/23/2026
You tried to charge me $80 for.s cabin filter even though when I purchased my vehicle the terms clearly stated that all scheduled maintenance for 25k miles was included in the purchase price. My representative was rude and condescending claiming that the cabin air filter isn’t considered scheduled maintenance. In addition they tried to charge labor to place a cabin filter after they already opened the filter and inspected it. This is an unethical practice.
5 out of 5
5/23/2026
Overall I had a great experience working with Denise. She was personable and communicated well the service needs of my 2019 Toyota Tacoma.
4 out of 5
5/23/2026
Bryan was great. Explained everything as he went.
I’ll be back.
5 out of 5
5/23/2026
had a great experience with Robert! From the moment he checked me in, he provided exceptional customer service. He was professional, friendly, and made the entire process smooth and stress-free. What I appreciated most was how he kept me informed regarding my car every step of the way. Clear communication and great customer care go a long way, and Robert truly delivered. Thank you for making the experience such a positive one!
Thank you,
Alicia
5 out of 5
5/23/2026
All good, five stars!
4 out of 5
5/23/2026
Thank you for double checking the air-conditioning system and since my car is 10 years old, I was worried that it would be more costly than to get a new car. It was costly to get it repaired, but you did give us a nice discount and my air-conditioning felt really good when I got in the car to drive it home. Thank you so much for your good service. We’ve been a customer of yours for probably 20 years!!
4 out of 5
5/23/2026
My sales rep came out to tell me he was going to lunch amd someone would be right with. I had an appointment scheduled for 12:20. I sat in the drive up for 25 mins before someone came to help me. The gentelman that came to help me was super helpful. I did explain that i was kind of frustraided with the wait and explained I was in kind of an hurry. I for got his name. But he definitely went out of his way to make sure I was taking care of. I appreciate him doing that. He made my experience a lot better.
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