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Service Center
Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
2/21/2026
Good customer service, no pressure or harassing moment put on me
5 out of 5
2/21/2026
Service was quick and Javier was very helpful and informative.
4 out of 5
2/21/2026
I loved the service. I can never go wrong each time I go to get my car serviced at Norm Reeves Honda. This is exactly why Norm Reeves is expanding their dealerships, due to their staffs wonderful engagement with us customers. Thank you so much Mr Cabrera, you are the real MVP. Thank you to you and your amazing team for always taking care of my Enchantr3z aka Honda Civic SI. I truly appreciate you sir. Have an amazing weekend.
5 out of 5
2/21/2026
Mike was amazing the best customer service I’ve ever received at Honda. I definitely will be going back for my maintenance for my car because of the amazing service I received from Mike. I work in customer service and he was just amazing..
5 out of 5
2/21/2026
You guys are the best thanks for helping out with the car
1 out of 5
2/21/2026
I had to make two separate appointments because the operator who set up the appointment for me on Wednesday 02/17 didnt order the part for my warranty recall anti theft upgrade. My leg was recently injured and I had to move some appointments around just to be able to make it on friday so that my vehicle is secure. I shouldn't be on my leg while injured but it seems like I wasnt given a choice having to come back a second time.
5 out of 5
2/21/2026
Great customer service! Great experience!
5 out of 5
2/21/2026
Great service and communication.
5 out of 5
2/21/2026
Very professional guy, and very kind. I appreciated how quickly he tried to make the process for me.
5 out of 5
2/21/2026
Great excellent work!
5 out of 5
2/21/2026
Samuel Tung was a pleasure to work with. Very knowledgeable and made my service trip easy.
5 out of 5
2/21/2026
Great service, extremely personable and friendly. Give him raise.
5 out of 5
2/21/2026
Friendly, accommodating and helpful in advising work to be done .
5 out of 5
2/21/2026
George was very down-to-earth! I look forward to working with him again.
5 out of 5
2/21/2026
Great service with helpful and detailed explanations
1 out of 5
2/21/2026
I am having it towed back in tomorrow. I think your technician filled up my oil twice. Smoke was pouring out of my car on the way home. I checked the dipstick when I got home and the oil goes all the way up the dipstick well past the indicators.
5 out of 5
2/21/2026
Samuel was very helpful and professional
5 out of 5
2/21/2026
She explained everything, and guided me.
5 out of 5
2/21/2026
Always 1st class treatment at Subaru in Rockwall. Thank you!
5 out of 5
2/21/2026
Valerie was once again top notch! She made our service fast and painless, as usual!!
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