The Car Group

Good service, Valerie Machado was very helpful.

Tried to talk me into services that a truck with only 15K miles doesn't need. For example: changing out the brake fluid. Actually seemed annoyed when I said no.

Service rep Erique I have nothing but good things to say about. He takes care of my issues. The problem I have is the actual work done. 1. My driver side door handle was replaced because the sensor stopped working. I noted it stopped working when we had our 1st rain here. I mentioned that. Rather than trying to find the source of the issue the handle was replaced. In the process the cars door on the inside was damaged due to them taking off the door panel without protecting the car. 2. I brought the car back to have the damage fixed and the paint and chip was fixed and the damaged trim was replaced but the dent is still there. At this point im not bringing it back in cuz Ive lost trust in the technicians. Plus everytime I got my car back the fingerprints all over the driver door window frustrates me. At least this last time they attempted to clean them off but only smeared it. Ill clean it myself. Ive very particular about my windows. 3. After all this work I get my car back and as you know it rained again and guess what doesnt work again. The driver side door sensor. Yeah the one that was put in doesnt work anymore. Why because it rained again. Just like I said from the start. The rain is causing the doorhandle sensor to stop working. So Now what should I do? Bring the car back to have yall damage the car again and inconvenience me again? Yall will just replace the door handle rather than finding the problem and fixing it.then I have to worry about this car getting damaged again? This is the 1st brand new car I have ever gotten. Up until this issue with the door handle I have had nothing but amazing things to say about norm reeves hyundai in cerritos. I still think Enrique a great rep and did a good job. My issue is with the work done and the issue is still not resolved. The one time one needs that damn door handle to work properly is when its raining plus this is a new car this should not be happening. If u want to reach out to me about this yall have my number. ****-****-xxxx

10+ for George

Prices are to the roof. Will not do it again

Edwin is always very helpful. He's an excellent service advisor

Very Quick and friendly

Having the mobile service come to me was the absolute best.

Q is always a great guy! I get excellent care and recommendations whenever I get my cars serviced @ Norm Reeves Toyota

Great service!!!

It seems to run fine the only thing I noticed was the greasy smeared marks On it because I had washed it the day before I know it's not a big deal but I put a lot Of effort in it. Thanks for your understanding CU

Excellent job, like always thank you Mike.

Thank you! Was able to get the main service needed with direct information. Appreciate the timely assistance, despite the hectic day and rainy weather concerns.

Awesome customer service

Javier was excellent. He answered all my questions and took care of me. Great customer service and very welcoming. Thank you!

As always Rudy does an excellent job.

Excelente servicio siempre buena atención

Jesus was super knowledgeable and made the whole process a pleasant one!

I appreciate the professionalism and the fact that it was nothing like the experience I had at Toyota of Lemon Grove.

Fantastic service! Very professional and accommodating.