The Car Group

Very satisfied thanku.

Samuel thoroughly explained everything to me and tried his best to expedite my service.

Took my car to service due to a recall on the vehicle, thanks to Jesus **** , he made the whole experience very easy going

Best dealership I’ve ever been to.

Thanh is excellent Service person, always going that extra mile to ensure that you are completely satisfied.

I arrived to drop off for regular maintenance/oil change and let Denise know right away an issue with my tire pressure light. She immediately let me know that tearing the sensors would be an additional charge and I accepted. My understanding was that this test would tell me which of the four sensors was failing so I could decide if I would replace. But instead I was told all four had failed and it would be more thank $1300 to fix. That’s a big expense and when I asked Denise for cost if I were to split the fix, her response was rude “just divide that number”. It was a lot of money and her lack of customer service to actually provide alternative options was evident. Overall, I’ve been bringing my car to this dealership for service for 9 years and today was a day that seemed like you were only out to get my money. I don’t believe all 4 sensors failed and I will be looking at getting this fixed somewhere else.

John was very helpful, courteous, and informative. He helped me get my car serviced quickly and made the experience great.

Javier was extremely professional. Explained everything to me about my vehicle.l give a high five to him. Thank you

Louie has excellent customer service skills and my car was serviced in a timely fashion. I retired from Hyundai Autoever America recently and was impressed with your dealerhship. Kudos to everyone!

Very thorough and helpful to assist me and answered all my questions. Thank you Candice for your great customer service and maximum consideration.

Is the most pleasant Person to talk with, he makes me feel Welcome. Many places we go to today. You don't feel welcomed or appreciated. It seems like everyone just wants your money. Service is not like it used to be, but with Gary. You feel like He truly cares. He's honestly a very understanding, nice person. I hope he stays for a long time. And has a great career with Hyundai. Thank you

Mr. Miguel Cabrera was very accommodating and helpful. He attended promptly to my car problems and issues. I was lucky to have Mr. Cabrera as my advisor. He is knowledgeable and willing to assist/help the customers to the best he can. He is highly recommended.

Vivianna was ever so helpful and courteous. It made our trip there much easier.

She was courteous and professional.

Absolutely. Your team at Honda Cerritos is top notch! Great communicating; I always knew what was going on. The support was fantastic. I got a loaner while my car was in the shop which was awesome. I was able to continue with all my obligations and errands. The blown head gasket was taken care of in breakneck speed. My car runs so much better too! You have my trust and confidence in the work your mechanics do and in your superb personal liaison Michael Barr! That man is incredible. I would recommend your service department to everyone! You are thee BEST!!????♥️????

Excellent atención.

The best

I was expecting someone to speak with me after inspecting my car to explain what needed to be done. I waited for almost two hours, which was fine. Then I received a text message saying my car was ready for pickup, and all communication was done through text. I thought someone would personally approach me to explain what had been done to my vehicle. The text message listed the charges, but since no one spoke to me, I went to the register to ask if my car was finished. No one had discussed the work performed. I was told that they completed the inspection, oil change, and tire rotation. I was surprised that this time everything was handled through text, and after paying the charges, that was it. Was just used to the old times.

Na

Keep up the great work thank you