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Service Center Review Summary
5 out of 5
3/12/2026
Will take great care of your service dept on that survey! Thank you again
5 out of 5
3/12/2026
Fast and good service.
Thank you!
5 out of 5
3/12/2026
Andrew Sharma provided excellent service! Andrew explained service performed and car was ready sooner than I expected. I’m very happy with my experience at Norm Reeves!
5 out of 5
3/12/2026
Good
4 out of 5
3/12/2026
I’m a repeat customer of Huntington Beach Honda Edward took care of my car needs and checked also if do need other repairs if necessary thank you very much I really appreciate everything you do job well done
5 out of 5
3/12/2026
Mari is an awesome Genesis representative. She is thoughtful, courteous, and considerate.
4 out of 5
3/12/2026
Jonathan Romero is my go to service advisor. He's very welcoming, always has a smile on his face & has a can do attitude. He always makes sure my car needs are exceedingly met & doesn't hesitate to answer any questions or concerns I may have. I live an hour away & he is the only reason why my husband and I keep coming back to Norm Reeves Cerritos.
2 out of 5
3/12/2026
Manny was fine.
But other customer service reps were rude and dismissive. I suggest if they don’t like this line of work they find something else. I will be taking my business elsewhere. Guy that has a desk behind manny wasn’t nice either! It seemed hard for him to help me since manny wasn’t around.
Also if I dropped my car off at 7:30 am and still don’t get a call and it’s almost 12pm how long does it take for a simple oil change ? Imagine if I was in the waiting room while my car was done and parked yet no one told me.
5 out of 5
3/12/2026
I like Q professional dude with an easygoing style
5 out of 5
3/12/2026
Still have issues with the car. HONDA QUALITY PROBLEM but my advisor Braulio handled it like a top notch advisor. 5 stars for Braulio. Thank you
5 out of 5
3/12/2026
Great service from start to finish from Dylan
5 out of 5
3/12/2026
Very friendly and professional person
5 out of 5
3/12/2026
The service adjuster was really nice I appreciate the help he offered
5 out of 5
3/12/2026
Completely satisfied with service received on my Honda HRV.
5 out of 5
3/12/2026
Na
5 out of 5
3/12/2026
Genaro Perez was fantastic and very helpful with questions I had for him. I will be going to him for future appointments! Best service I’ve had in a while!
1 out of 5
3/12/2026
They couldn’t find my car for almost an hour. I had to go out and point out my car so I could leave.
5 out of 5
3/12/2026
Very great staff thanks for helping me with my car and all the help since I’m disabled
5 out of 5
3/12/2026
Good service 5 stars
5 out of 5
3/12/2026
Outstanding customer service.
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