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Real Reviews From Verified Customers
Service Center Review Summary
3 out of 5
3/12/2026
Joseph is attentive and very polite. He keeps me updated and explains in detail what is happening. I took my car last week for oil change and had to bring it back as it was leaking oil on my driveway. Apparently the seal wasn’t tightened and Joseph explained what they had to do to adjust it
5 out of 5
3/12/2026
Ramez is AMAZING!!! Professional, knowledgeable, personable, brilliant and kind. Absolutely love working with him. I like Norm Reeves Honda better, knowing I’ll get to work with him. Great customer service. Thanks!
5 out of 5
3/12/2026
It was easy and George kept me informed
4 out of 5
3/12/2026
Dylan provided first-rate service. He was attentive to my needs & wants, asking appropriate questions. He was prepared with solutions. I really appreciated his anticipating the next steps and explained those clearly.
I felt taken care of and he was a big positive to my day.
I will be recommending Norm Reeves as a dealer service source to my friends and family.
5 out of 5
3/12/2026
Service was great thank
You
5 out of 5
3/12/2026
Excellent service by AG! Thank you.
4 out of 5
3/12/2026
Jason provided excellent service, as usual. He understood the issue and explained the options for resolving it.
5 out of 5
3/12/2026
He was vary professional he was helpful and kind.
3 out of 5
3/12/2026
Satisfied with requested services and when ask why the vehicle was not washed, I was told the washer was broken.
3 out of 5
3/12/2026
Although it was very inconvenient that it took two days to diagnose and repair my car. I’m happy I got it back. I’ll test drive it tomorrow. Thanks! I’ll
5 out of 5
3/12/2026
Adrian was very informative and helpful throughout the entire process. He communicated clearly and set the expectation that he would call within two hours to provide an update, which he did right on time. He also followed up promptly with additional information and updates. Additionally, he assisted in arranging a rental vehicle, knowing that I would be without my car for four days. His professionalism, reliability, and attention to customer needs made the experience smooth and greatly appreciated.
4 out of 5
3/12/2026
Very happy with Hyundai store of Cerritos. Jaime
4 out of 5
3/12/2026
The problem with my suv was not solved The mechanic couldnt duplicate the problem so I just hve to wait the problem to get worse So I hve no opinion about setvice
4 out of 5
3/12/2026
Rene F
5 out of 5
3/12/2026
Ty
5 out of 5
3/12/2026
Pleasure to work with
2 out of 5
3/12/2026
Appointment times are inn
ccurate
5 out of 5
3/12/2026
George is an asset to Norm Reeves Honda Sevice Dept. Thank You George & Norm Reeves Honda
5 out of 5
3/12/2026
I got my car back in a timely manner. George was nice.
4 out of 5
3/12/2026
Candice Roxas was very polite and informative. It was a pleasure dealing with her I was highly satisfied with her response time to questions I had which was very helpful. I hope when I get a return call from Hyundai that my replacement seat belts for my Palisade. I once again get Candice again to help guide us again thru your vehicle services help. Candice is an asset to your service department and company! I’ll be seeing you guys again soon. Thank you
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