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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/14/2026
Always very helpful and attentive. Very grateful for his help and the team.
5 out of 5
3/14/2026
Really nice service staff. Helpful, friendly and fast
5 out of 5
3/14/2026
Shuttle service is amazing at Norm Reeves Toyota. Excellent driving, extremely professional and courteous. Robert was very communicative and thorough with the services provided and knowledgeable about a service recall and possible remedy in the future. Thanks for the service. Look forward to the next one.
5 out of 5
3/14/2026
Benito had great customer service. He kept me updated about the status of my car the whole time I was in the waiting room. He was friendly and clearly explain to me any issues with my car. I would highly recommend him to help me out the next time I visit.
5 out of 5
3/14/2026
Tony was attentive and knowledgeable
5 out of 5
3/14/2026
Michael barr did an exccellent job.
5 out of 5
3/14/2026
john beck da goat . every time
5 out of 5
3/14/2026
As always, excellent service. I have said it before and remain committed to this: I will purchase another Honda because the service is superior to any other.
5 out of 5
3/14/2026
Great service by Javier. Very satisfied. Thank you.
3 out of 5
3/14/2026
He checked the record and make sure my vehicle is covered. He co firmed that my car is covered until 2029. Somehow one system said it is not activated but he was able to find it is active from another 2 sources. He went extra beyond.
5 out of 5
3/13/2026
Mr. Montez is a very professional Service Advisor. His knowledge of the Honda Accord was very helpful. I had several questions and he thoroughly addressed them with quite a bit of knowledge.
4 out of 5
3/13/2026
Service was great. But when the vehicle was ready, I was told to go look for my service advisor so he can give me the keys and I couldn't find him. So I waited more than I had to.
2 out of 5
3/13/2026
Service took way longer than what was expected.
5 out of 5
3/13/2026
Thorough and friendly
4 out of 5
3/13/2026
Aaron is very prompt in helping upon my arrival at the service center. Such a very professional guy.
1 out of 5
3/13/2026
First, wrong diagnostics have been done. That wasn't what we discussed.
Secondly, the advisor never updated as I asked again, and she responded. I always had to call and/text her first updates.
Thirdly, the car hardly moved and mentioned the they could not duplicate my concerns.
Fourth, I keep hearing it was busy to diagnose nor could not informed me. Am I not important at all just as other customers?
4 out of 5
3/13/2026
Richard was clear and communicative about my vehicle. I was pleased with his service.
4 out of 5
3/13/2026
Rudy has always taken care of me by thoroughly explaining what need to be done service wise.
Keeps me informed on progress.
2 out of 5
3/13/2026
I made an appointment for A1 maintenance, tire rotation, and for more fluid to be put for the windshield wipers. Upon arrival to pickup my vehicle I was told that all of these services were completed. I went to check to make sure that my tires had been rotated and they were not, I had marked them to make sure. I find it ridiculous that I had to make sure everything was done and was lied to, the mechanics did not in fact say why they didn’t complete the task but instead took the car back and fixed it. It’s unfortunate that I have to monitor for services that I am being told are completed. Additionally, they did not put air in my tires. Very dissatisfied.
5 out of 5
3/13/2026
Trinity was excellent and answered all my questions. She knows her job well. She was also courteous and friendly. Thank you.
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