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Service Center Review Summary
5 out of 5
3/16/2026
Very courteous
4 out of 5
3/16/2026
Ok. I will look out for e-mail
5 out of 5
3/16/2026
Great experience! The service was quick and friendly and got my car running like new. highly recommended.! Thank you Ramez Ramzy
2 out of 5
3/16/2026
didn't get the same feel good feeling with Ramez that I usually do with the advisors there. Seemed almost bothered that I had a coupon for an oil change
5 out of 5
3/16/2026
Outstanding customer service
5 out of 5
3/16/2026
Pablo was professional and informative.
5 out of 5
3/16/2026
Louis is great! Always helpful and informative
5 out of 5
3/16/2026
He did excellent job. He should be rewarded for his grace attentiveness
2 out of 5
3/16/2026
I waited over 2 hours for my car to get an oil change and multi point inspection AND I had an appointment! Pablo did great with his customer service! He told me when checking in that the mechanics were behind and it would be a while. He offered a ride back to my home but I declined. The wait was ridiculous for such a small maintenance being done and having an appointment.
5 out of 5
3/16/2026
thanks
5 out of 5
3/16/2026
Hannah was amazing! Very friendly and informative about the process of my service! I love the Norm Reeves staff. I returned because the customer service is amazing!
2 out of 5
3/16/2026
I think the price was a little high ! Especially the labor on a job that was not that difficult! I did appreciate that they were able to get it done in a timely manner!
4 out of 5
3/16/2026
Edwin is a pleasure to deal with. He makes me feel like I am the most important person at the dealership. Because of the comfort zone I enjoy while there it makes me want to purchase my next car there.
5 out of 5
3/15/2026
Vwry great customer service
4 out of 5
3/15/2026
George is by far one of your best technicians and he redeemed Norm Reeves from the last HORRIBLE service I had! I will ask for George every time from now on!
4 out of 5
3/15/2026
Ford dealerships wash your car after every service at no charge. Also constant communication via text thru the process as well. I had to call to get an update of my car 5+ hours after dropping off.
5 out of 5
3/15/2026
Thanks
5 out of 5
3/15/2026
Service was great,the gentleman who help me Javier Lopes Castro,very professional and polite..thank you again..
5 out of 5
3/15/2026
Excelente servicio y muy profesional asistencia gracias Sr Eduardo Miller
1 out of 5
3/15/2026
Dropped off car Monday morning 3/9, wasted 1 week of rental car, picked up car Friday 3/13 instead since diagnostic was not even done. I had to return rental car and wasted money by going to your service.
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