The Car Group

Efficiency. Customer service.

Leo was very helpful left very satisfied with service and customer experience. Grateful for his consideration of time and accommodating with a rental.

Adrian was friendly and efficient

Gary was very informative throughout the process and determined that my repairs were completed. Shoutout to the porter who brought my car over at pickup and reported it was riding rough after what was assumed repairs were completed. Gary quickly got me into another loaner and had additional warranty work completed. Thanks to the team, everyone was friendly and helpful.

Denise was very professional and helped set my mind at ease. She deserves a raise!!

Robert was very helpful

Everything was excellent from start to finish.

She was very helpful.

From the guy receiving you outside, the service advisor, Benito Torres, and Technician are all service oriented and makes sure client is satisfied with their service. Although srrvice at the dealership id pricey, i know i can trust the people here not to take advantage.

Excellent service by Leo,very happy with the service.

Looking forward to filling out the customer survey when arrives overall excellent job well executed and performed at the highest levels thank you very much for your service and your professionalism and dedication

Robert has always been super helpful.

None

My ENTIRE EXPERIENCE IN THE SERVICE -- IS A RAVING FAN SOLELY BECAUSE OF PHILLIP ROSALES. THE EENTIRE SERVICE DEPARTMENY IS SO FRIENFLY, PLEASANT, CHILL, RELAXING EXCLUSIVELY THE RESULT OOF PHILLIP ROSALES' INATE GIFT OFPELPLE-SKILLS.YOU CAN'T TEACH THE PEOPLE-SKILLS, PERSONALITY, AND TEMPERAMENT TO DEAL WITH THE PUBLIC THAT PHILLIP ROSALES POSSESSES. PHILLIP ROSALES IS NORM REEVES BECAUSE HE PUTS NORM REEVES ON THE MAP. FOR THE PHENOMENAL SERVICE AND EXPERIENCE GIVES TO EACH AND EVERY CUSTOMER. I LOLE TO THINK IT'S JUST ME, BUT NOT TRUR.PHILLIP ROSALES TREATS EVERY CUSTOMER LIKE A CELEBRITY! I MY TRUTH.THE ONLY REASON I DRIVE 150 R/T TO NORM REEVES FOR SERVICE-MAINTENANCE IS BECAUSE OF THE IMPECCABLE SERVICE AND HANDS-ON ATTENTIVENESS PHILLIP ROSALES PROVIDES WITHOUT FAIL. DON'T YOU KNOW TONS OF TIME STUCK IN TRAFFIC BOTH WAYS, GAS, BUT I DEALWITH IT BECAUSE I KNOW PHILLIP ROSALES WILL TAKE CARE OF EVERYTHING. I ABSOLUTELY LOVE HOW PHILLIP ROSALES KEEPS ME IPDATED ABD THOROUGHLY EXPLAINS EVERYTHING TO ME WHEN SERVICE IS COMPLETE. TRUTHBIS: IF PHILLIP ROSALES LEAVES/NO LONGER OVER THE SERVICE DEPARTMENT, I AM DONE WITH NORM REEVES. I DON'T LIKE THE VERY LONG DRIVE, BUT WHEN PHILLIP ROSALES GREETS ME AND TREATS ME LIKE THE MOST IMPORTANT PERSON IN THE WORLD -- TO THE POINT I BELIEVE I AM A CELEB -- IT IS WORTH THE JOB. PHILLIP ROSALES IS SO INCREDIBILITY GOOD TO ALL OF US CUSTOMERS. AND I APPLAUD PHILLIP ROSALES TOO BECAUSE HIS ENTIRE STAFF MIMICS PHILLIP ROSALES' STYLE OF FRIENDLINESS TO CUSTOMERS. THE ENTIRE SERVICE DEPARTMENT IS ABSOLUTELY TOP-NOTICE BECAUSE OF PHILLIP ROSALES' LEADERSHIP AND OPEN-DOOR POLICY. PHILLIP ROSALES IS THE FACE OF THE SERVICE DEPARTMENT. PHILLIP. YOU ARE AMAZING! THE ONLY OTHER MAN AT NORM REEVES THAT I ADORE IS JOSE PEREZ. I BOUGHT TWO VEHICLES WITH JOSE. JOSE IS ALSO INCREDIBLE.

Benito is awesome, I have had him before and this is how an employee of a major business should interact and explain things that is going on with your vehicle, The best part absolutely no pressure in updates, tells you what's wrong and makes it my decision to have it repaired. Give Benito Torres a raise he deseves it....

It was my 1st time. I was impressed. I'll be back.

Yes, Ernesto was really great. Thank you all for your help!

I love Javier’s service and expertise!

Julie is always helpful and straight forward with what my car needs. She's been my person to go to for the past 2 years.

Ernesto was fantastic! Very friendly and did an excellent job with the estimate. He kept me informed on the status of my car. I was impressed on how fast the work was done. Another great maintenance job experience at Norm Reeves!