The Car Group

Very good customer service. Very polite. Great job.

Thank you

I am always satisfied with the service given to my car. I am completely satisfied with Honda. Leo has been very helpful. Always answers my questions.

Very professional and attentive

I received an excellent service from John Beck and his team I was particularly pleased with how he worked with me to find a solution that fit within my budget. His approach gave me a sense of trust and satisfaction in the service provided provided. Thank you.

Julie is an exceptional service agent as she always goes above and beyond to assist me not only with my car needs but also with problem solving, especially with a tech issue regarding texts not being received on my phone. She contracted IT and was able to ameliorate the issue so that now I’m successfully receiving texts. Julie is the ONLY service agent that I will work with. She’s the best!!

Thank you for providing us with excellent customer service.

Customer please

Edward was great!

Our Service writer was very accommodating, there were some issues that came up he worked diligently to help resolve and made some good suggestions.

I brought my car in for service because the battery had died. I asked Richard during drop off that I would like my oil looked at and see if I needed an oil change. I signed the signature box the showed no message and dropped off my car. Few hours later I got an update text. It was the battery waved due to the 2 year period of the purchase. It also asked if I wanted the cabin airfilter replaced and I waived the service. He let me know the oil need to be changed and the car was almost done. I got the text saying the vehicle was ready and upon signing the paper work I was charged for the oil change. No one let me know my 2 year service just expired 2 months ago and was not notified of the service fee for the oil change. Richard told me to my face that he did not need to notify me of the charge and I should have reviewed the “ signature box upon drop off “ to see the “ charges “. All I got was a box to sign at drop off. I got ripped off and am not going to return to a dealership for service.

The service techs looked into a few things I brought up beyond the recall parts I was in for and I immediately felt a performance difference on the way home. It feels like a new car. When I buy my next Honda, I know where to go.

Mike was incredibly helpful and answered all my questions!!! I’m so happy I have a someone who knows about cars that I can trust !

Very knowledgeable

Ruben, my service representative, truly knows what it means to provide exceptional service, bar none. Always professional and always helpful.

Very nice and professional

Rosalina was busy when I came to pick up my keys (which is ok) the 2 other associates to the left of her station were not helpful and “stated they were too busy and wait for Rosalina.” (They said this in unfriendly, bad customer service tone). One gentleman did help me, but looked like he was very stressed. Maybe there should be a general checkout person or signs that indicate which table is free to help. usually everyone is friendly and helpful but today seemed like everyone was in a bad mood except Rosalina. When I was driving home I was thinking terrible service, but then forgot about it until I received this survey. Hope that helps!

My car is making a grinding noise this is the worse if I turn hard right or left I hear metal if I hit a dip it sound like metal I’ve never been so dissatisfied I keep my car at the dealer and I just was there in Dec and Jan I was never told about this problem and now I do t believe that this was the problem if so why does my car sound and act like it’s a 1919 get out and push it wasn’t making g those noises when I brought it there and I’m not paying to hear it’s something else Norm Reeves and I’m definitely going to get to the bottom of this

Trevor always goes above and beyond I greatly appreciate all this help and all his extra tips and tricks to keep my car in the best shape and quality as possible. They literally made a brand new Downey or extended it by my house but I drive the extra 10 minutes just to come to this one because of the expert customer service and the great techs!

Very nice and professional young man.