The Car Group

I really like the customer service at ResidentsNA; the advisor is excellent—very clear and honest with the information.

We're we supposed to get an oil change on this visit. Angelo was great . We just noticed this on oil change when we got home. Thankyou n Angelo a pleasure doin business with you. Janel Crowe n James C

Very nice job and good service

Excellent customer service.

Ernesto was fantastic! He was professional, friendly, provided top notch customer service & kept me updated on the status of my vehicle.

Edward was awesome to work with. He is friendly and very informative. He explains things so I can understand what is being serviced. It gives me reassurance my car is in good hands and I can ask all the questions that I need. Thank you so much! Looking forward to my next visit.

Trever was great. He was polite, efficient, and helped me get only the services that my car needed. And he had the gap on my driver door fixed because they didn't put it back together correctly the last time I was there.

I brought my vehicle in on the 27th of this month due to a noticeable clunking and axle-related noise while driving in reverse. The service writer initially dismissed my concerns, attributing the issue solely to brake pad noise without conducting a thorough evaluation. There was noticeable reluctance to bring the vehicle into the shop, and it was only inspected after I firmly requested it. Following the inspection, I was provided with a printout regarding brake noise, and all of my concerns were categorized as normal without any meaningful diagnosis or effort to address the specific issue I described. Overall, I felt that my concerns were not taken seriously, and the level of attention and customer service did not meet expectations. I would encourage the dealership to take customer-reported issues more seriously and ensure a proper inspection is completed before dismissing concerns.

Thank u ruben

Thank you Jonathan for excellent customer friendly skills when I brought my truck in for service. Although it was a very busy day you were right on point with everything. Thank you so much.Looking forward to my next visit to Norm Reeves Honda Superstore!!!

Quick service. Good communication.

All my concerns were addressed and taken care of quickly

Once again I am very satisfied with Ernesto’s customer service. He always answers every question that I have and I leave the building with no doubts. I leave confident and feel like I am in good hands.

If I have to take my car to a dealership for service, I'm coming here. Ive gone to Honda world twice for service, once to try and buy a car - and I will never, under any circumstances go back there again.

Pablo was very friendly and helpful

Satisfied!

Oscar communicated great, service techs took a while to find the issue. Overall was very pleased on the out come. My 2002 ford will be serviced from Cerritos ford until it needs replacement.

Yes, I felt that my car would be thoroughly examined since it is a few years older than most. It Looks beautiful and of l contemporary style and beauty , My verbal conversations with your was calming, I was scared to see it driven away . thank you for the true safety and handing the car over to my 0@daughter Don on law ????sincerely , Vivien .: Vivien A

He did good consultation.

Look forward to it