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Service Center Review Summary
4 out of 5
4/1/2026
My comments were erased, please have someone call me ****-****-xxxx
5 out of 5
4/1/2026
Clayton was extremely helpful in the urgent drive up with no appointment. He answered my questions and confirmed the condition. Friendly manner with professionalism. Prompt and efficient! Thank you, Clayton.
5 out of 5
4/1/2026
Migual also was a great help and the shop forman
5 out of 5
4/1/2026
Alex was great. Gave me options and provide in depth details about the options I had. Very knowledgeable and professional. Thank you, Alex.
5 out of 5
4/1/2026
Super nice and cool
4 out of 5
4/1/2026
John was very helpful and answered all our questions even if we kept asking again. I really appreciate that he helped us with finding out about the coverage we had purchased reassuring us that we did buy extra warranty on our vehicle . I never wanted to return here for my past experience with the last person we dealt with . John made us feel welcome and again very patient making sure our vehicle was back up and running . As a parent who relies on there vehicle to run perfectly he made our life’s so much easier because of John will be back and definitely recommend with our Honda family members to come and maintenance there Vehicles here and ask for him . You guys got a good person working for your company he cares not a lot
Of people do now a days . John went above and beyond . Thank you John!!!!
3 out of 5
4/1/2026
Easy process.. my salesman set up an appt and I got in and out.Joseph handled it all as expected
5 out of 5
4/1/2026
I apreciarte your excellent service. Thank you Crystal.
Eduardo B
3 out of 5
4/1/2026
No coupons was offered I had to show my email to honor my discount
5 out of 5
4/1/2026
Your service department team member was excellent
5 out of 5
4/1/2026
Gary was very helpful throughout the process, thank you very much.
5 out of 5
4/1/2026
As usual, good people and great service make it a pleasant experience.
5 out of 5
4/1/2026
Great experience with Norm Reeves Lincoln. They handled my Lincoln Aviator service update and recall quickly and efficiently.
Francisco was professional and kept me informed throughout. Very satisfied with the service.
4 out of 5
4/1/2026
Let me start this review by saying, Mr. David Ochoa fully exceeded any and all my expectations. This respectful & very knowledgeable being restored my faith in Honda. I’ve had issues with my 2018 Civic from 2021 and on and I swore I would never buy a Honda again. David single handedly changed my opinion. He was absolutely great, knowledgeable and did everything he could to get my car repaired within a timely manner. I’m not sure what else to say other than I will not be going back unless David is there to assist. This man deserves a raise ASAP because he’s a gem.
5 out of 5
4/1/2026
I really appreciate my service Rep. Mary, she's always help, knowledgeable and makes sure that my time at the dealer. is exceptional. GO Mary
4 out of 5
4/1/2026
Clayton is knowledgeable and I trust him to help me make the critical decisions of important repairs!
2 out of 5
4/1/2026
The wait with an appointment for an oil change is insane. Appt. At 11:00 my car was ready approximately over 3 hours later. Joseph Vargas helped me however, it would be nice that he develops listening skills, looking at speaker and answering questions and not speaking to me as if I am not taking care of my car. He stated, “You need to start doing other services other than oil changes to your car.” It was the tone, not inviting to return to norm reeves, get as if he was my father speaking to me. Yuk, I asked him to look at my records I do other services but I don’t drive my car much to need services. He needs to be retrained in customer service.
5 out of 5
3/31/2026
Michael was really helpful and the service was fast .
5 out of 5
3/31/2026
Great service as usual.
5 out of 5
3/31/2026
Always great service
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