The Car Group

Rosalinda was so kind, helpful and knowledgeable. She made a huge difference in my experience there. I have had bad experiences in the past at your dealership in general and with service providers so happy she is working there. I will definitely be returning to work with her in the future.

Great service and very professional! Glad to be a loyal customer :)

It was so very busy when I arrived at 9:20 for my 9:30 appointment. I finally (at 10am) got a great service tech who told me 2-2.5 hours. After 3hrs I contacted the tech and was told "some of our early appointments turned out to be bigger than we expected" so it will be another half hr or so. I finally got my serviced car at 2pm. Long wait for regular service. But I will come again because I am always satisfied with the work.

Great service ????????

Rafael had been consistently performing the best customer service anyone can ever expect. He's very diligent, respectful and so nice to transact business with. He takes good care of my Ford Explorer needs, be it simple servicing to more complicated repairs, he fixes it....he never release my car back to me with making sure it's washed after all the works. Great job! Rafael is the man, he's the Ford family's best example of a world class car company. ...and I can say it again, and again. Great customer service!

Great service

I made an appointment online as I have a regular service advisor, Rosalina Canez. I was able to make the appointment but when I arrived, I was told she wasn’t there yet and they set me up with another service representative. Richard to find out I have no complaints about that However, trying to coordinate getting picked up after my vehicle was done voicemail hell. There should be a central number you can call and rather than getting texted back and getting automated replies. I realize that the staff needs to take lunch both the driver and the service rider, but there should be a way to actually talk to someone. I called multiple numbers and kept getting circled around and around and around. Overall, I’ve been coming to that dealership since 1977. Purchased multiple cars. I just don’t like that part of system. You shouldn’t be able to make an appointment with your preferred service rep if they’re not available or they should transfer to that provider when they arrive. Thank you, Anne P

My oil change and the service

It took too long (over 4 and half hours) and getting express services to complete. Service Manager did not even update me with status until I had to ask for status (twice)

Anthony was a very conscientious service provider. Thank you.

I had an appt. and car was serviced in a timely manner. Richard was helpful and answered all my questions.

He was very helpful and informative

Poor communication from the service advisor

I received a survey link, but the website was broken. Ernesto Arellano deserves a 5-star rating--please see that he gets it.

Great customer service, thanks Alex

John did a good job.

Mr. John Bautista is a class act a great knowledgeable guy who does his job really really well my pleasure to have met him very helpful knowledgeable nice person!

When I scheduled the appointment, I requested a certain advisor, but I didn't get them. Not a big deal, just saying. I was told that I "needed" to replace my engine air filter and cabin air filter in the vehicle inspection report, which I declined. However, the same report also stated that both items were replaced. It said "correction: replaced air filter" and "correction: replaced cabin air filter." I'm pretty sure they didn't do either. Obviously, I'm assuming my advisor would have told me, and I would have been charged accordingly. But they didn't tell me they did, so that was confusing. If I needed my filters replaced, I expect a picture of how the filter looks in my vehicle inspection report. Honestly there should be pictures and video provided of the full inspection, I feel like it's not a difficult thing to do. Many other dealers do this.

John Le He does his best to resolve the issues I mention about my Honda HR-V when I bring in for service. I’m never disappointed ‼️???? is the best service rep????????

I am completely unsatisfied. I called two times to do an oil change service and was denied service twice. Then I finally was able to get a hold of somebody. I was supposed to see Jason he pulled me off to John. It was my first service at first, everything was perfect. I was so happy when I took my vehicle to the gas station. I found multiple scratches. I called John back and mention them, he said to come by I came by. He grabbed the manager they tried to say usual stuff which I understand that. Oh, are you sure the scratches weren’t there? I am 100% sure they weren’t there. A few of them. I have yet to even receive a follow up call. So basically service is terrible being denied and all changed twice not even seeing the person. I made the appointment with no communication with anyone regarding how we’re gonna resolve the scratches on my vehicle.