The Car Group

It took too long (over 4 and half hours) and getting express services to complete. Service Manager did not even update me with status until I had to ask for status (twice)

Anthony was a very conscientious service provider. Thank you.

I had an appt. and car was serviced in a timely manner. Richard was helpful and answered all my questions.

He was very helpful and informative

Poor communication from the service advisor

I received a survey link, but the website was broken. Ernesto Arellano deserves a 5-star rating--please see that he gets it.

Great customer service, thanks Alex

John did a good job.

Mr. John Bautista is a class act a great knowledgeable guy who does his job really really well my pleasure to have met him very helpful knowledgeable nice person!

When I scheduled the appointment, I requested a certain advisor, but I didn't get them. Not a big deal, just saying. I was told that I "needed" to replace my engine air filter and cabin air filter in the vehicle inspection report, which I declined. However, the same report also stated that both items were replaced. It said "correction: replaced air filter" and "correction: replaced cabin air filter." I'm pretty sure they didn't do either. Obviously, I'm assuming my advisor would have told me, and I would have been charged accordingly. But they didn't tell me they did, so that was confusing. If I needed my filters replaced, I expect a picture of how the filter looks in my vehicle inspection report. Honestly there should be pictures and video provided of the full inspection, I feel like it's not a difficult thing to do. Many other dealers do this.

John Le He does his best to resolve the issues I mention about my Honda HR-V when I bring in for service. I’m never disappointed ‼️???? is the best service rep????????

I am completely unsatisfied. I called two times to do an oil change service and was denied service twice. Then I finally was able to get a hold of somebody. I was supposed to see Jason he pulled me off to John. It was my first service at first, everything was perfect. I was so happy when I took my vehicle to the gas station. I found multiple scratches. I called John back and mention them, he said to come by I came by. He grabbed the manager they tried to say usual stuff which I understand that. Oh, are you sure the scratches weren’t there? I am 100% sure they weren’t there. A few of them. I have yet to even receive a follow up call. So basically service is terrible being denied and all changed twice not even seeing the person. I made the appointment with no communication with anyone regarding how we’re gonna resolve the scratches on my vehicle.

Julie was awesome. She kept me informed regarding the work I had done on my car. She treated me as if I was her family member. I will definitely go back to her.

He was very polite and informative about the surfaces my car. Got me in and out quickly. I didn't have to go look for him and wonder what was happening with my car, and I appreciate that. once I got the text that my car was ready he gave me my paperwork and my car was already outside. I didn't have to wait another 20 minutes for someone to bring it out.

Great service and great energy from everyone at this Honda location !

Great people and great service!

Unfortunately left more scratches on my paint than what it came in with.

Job well done for Robert Farr!

unnecessary Upsales

Everything was done in a very professional way. The price seems high for what was done. The car works well. The final price matched the estimate.