The Car Group

Ram was patient, responsive, and informative. Great service. Thank you!

Richard was great. Going to call him tomorrow to schedule another appointment because the hood was still rattling on the way home.

Yes.

Leo provided exceptional service today during my service appointment.

Prompt service with appropriate feedback.

Received great customer service from Andrew.

Very efficient and kind

Service was quick and Valerie Machado was very helpful

I would recommend Norm Reeves for service. However, I was not satisfied with some of the electronic documentation I received during this visit (Invoice 943482). I received a text which linked to a picture identifying "maintenance Item Needed" with a fluid reservoir and another one of under the hood of my car, with no explanation as to what I was seeing. I was given the option (in Yellow) to "approve" or "maybe next time" and a $0.00 cost estimate. I think you need to add more information to these notifications explain what your are flagging and why. I found and asked a service rep and she said the fluid photo was brake fluid which would need to be replaced soon. This is difficult for me to understand because you changed the brake fluid on my previous visit in 4/22/25 (invoice 918071). I looked at the printout of the Multi-point checklist and no items were marked as "May need future attention". There was a manual correction for Engine Oil / Automatic Transmission fluid. You were changing the oil during this visit and I had the transmission fluid replaced at Freeway Honda on 7/26/24. Interesting in that Freeway Honda also said they replaced the brake fluid during that service. Does this mean that the break fluid on my Clarity needs to be changed every year?

Joshua was extremely professional. Checked me in took care of my vehicle. Had it ready in no time at all. I will ask for him in the future when I bring my other vehicles in for service.

Great knowledge good attitude

survey said it timed out when I was typing, so sending again Thank you, Thanh, for excellent customer service and the quick express car service on a busy Tuesday. Also, thanks to Adan for taking good care of my car.

Rosalinda was so kind, helpful and knowledgeable. She made a huge difference in my experience there. I have had bad experiences in the past at your dealership in general and with service providers so happy she is working there. I will definitely be returning to work with her in the future.

Great service and very professional! Glad to be a loyal customer :)

It was so very busy when I arrived at 9:20 for my 9:30 appointment. I finally (at 10am) got a great service tech who told me 2-2.5 hours. After 3hrs I contacted the tech and was told "some of our early appointments turned out to be bigger than we expected" so it will be another half hr or so. I finally got my serviced car at 2pm. Long wait for regular service. But I will come again because I am always satisfied with the work.

Great service ????????

Rafael had been consistently performing the best customer service anyone can ever expect. He's very diligent, respectful and so nice to transact business with. He takes good care of my Ford Explorer needs, be it simple servicing to more complicated repairs, he fixes it....he never release my car back to me with making sure it's washed after all the works. Great job! Rafael is the man, he's the Ford family's best example of a world class car company. ...and I can say it again, and again. Great customer service!

Great service

I made an appointment online as I have a regular service advisor, Rosalina Canez. I was able to make the appointment but when I arrived, I was told she wasn’t there yet and they set me up with another service representative. Richard to find out I have no complaints about that However, trying to coordinate getting picked up after my vehicle was done voicemail hell. There should be a central number you can call and rather than getting texted back and getting automated replies. I realize that the staff needs to take lunch both the driver and the service rider, but there should be a way to actually talk to someone. I called multiple numbers and kept getting circled around and around and around. Overall, I’ve been coming to that dealership since 1977. Purchased multiple cars. I just don’t like that part of system. You shouldn’t be able to make an appointment with your preferred service rep if they’re not available or they should transfer to that provider when they arrive. Thank you, Anne P

My oil change and the service