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Service Center Review Summary
5 out of 5
4/3/2026
Trevor was very professional and treated me with respect . He addressed my concerns . Thank you
5 out of 5
4/3/2026
Very satisfied with the assistance provided by Richard.
3 out of 5
4/3/2026
Todo bien y el precio perfecto ????
4 out of 5
4/3/2026
He was friendly and took my questions about the car into account.
4 out of 5
4/3/2026
The person who helped she leave an I was waiting for my car she didn’t call me my car it was ready for nor then 45 minutes
4 out of 5
4/3/2026
My experience with Joseph Vargas and staff was a good one. Explanation of service on my Honda was thorough. This was my first maintenance check up on my new CR V. I look forward to future needed services.
5 out of 5
4/3/2026
Excellent service
5 out of 5
4/3/2026
Okay
5 out of 5
4/3/2026
Robert is always the best help for me. It is always a smooth easy transition thank you so much Robert
5 out of 5
4/3/2026
I received good service and feedback. I am satisfied with the service.
4 out of 5
4/3/2026
You guys find the problem right away n fixit!????
2 out of 5
4/3/2026
Checking in on average is more than 20 minutes, that’s with an appointment Nobody even greets you.
5 out of 5
4/3/2026
Edwin was very professional and helpful. He went above and beyond to earn my business and treated me with exceptional service. Genesis is very lucky to have an employee like Edwin. 10 BIG stars!!
2 out of 5
4/3/2026
I went to get my car key replaced. Fine an hour and a half. Adrian was nice and respectful. 2pm promise time came and I saw my car was ready. It wasn’t until 2:45ish no text no call. My car was done around the promise time. However no call no text. Turned out he went to lunch (no fault of his) and yet I waited almost another hour until I spoke up. It was cool the manager waved the labor cost but still. Y’all do a great job overall I just consider this a hiccup. Not a big deal the manager was cool. Adrain was cool too. I just don’t like wasting my time. Can always make more money but we all can’t make more time. I do appreciate all of your hard work!
4 out of 5
4/3/2026
I've tried Genesis of Van Nuys but their customer service wasn't nearly as great..thank you guys and gals for always looking out for me!
5 out of 5
4/3/2026
Miguel has great customer skills, is very knowledgeable and very helpful. He answered all my questions and concerns.
5 out of 5
4/3/2026
Manny was quick and efficient
5 out of 5
4/3/2026
The service has always been excellent. Thank you.
5 out of 5
4/3/2026
Martin is easy to work with and updated me with re: the status of my car repairs
1 out of 5
4/3/2026
Wanted to reset info system because we have been unable to do ourselves following directions. When we picked up car asked if it was able to be reset he checked with tech and it was not. Service wrier Adrian made an attempt but said this is “GM” system and not sure it could be done without “bricking the car” this is not satisfactory for Honda product regardless of who made the system.
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