The Car Group

Empleado excelente dio buen servicio y muy atento.

Kyle is a gentleman and a great person to work with and this is why I love coming to Norm Reeves. He tends to my specific requests & delivers great care for my vehicle.

I enjoy being knowing my car is always in safe hands with you guys. Been servicing my car here since day I bought it and will continue to bring it here every single time. Enrique has been my advisor multiple times over the past few years and he is always on top of everything. Great service.

good service

Thank you for the good service at Norm Reeves Hyundai Supperstore Cerritos

He’s very professional and friendly!

Problem wasnt resolved

Martin was very courteous and efficient.

Alex provided excellent customer service. He was able to take care of a very last minute service request. He kept me updated on the progress of the service request. I left with our car cleaner than when it arrived! Norm Reeves Honda Huntington Beach is our trusted dealership because of employees like Alex. .

Great Customer Service

Communication during my recent (first ever) service visit was unacceptable. My car was slated for a midday pickup, but I spent the entire afternoon chasing an update via calls and texts with no response from the service team. After reaching a different department at 3:30 PM, I finally learned the car had been ready for hours. I had to rearrange multiple meetings due to this silence. Extremely disappointing experience.

Very efficient service

Bringing my Toyota RAV4 to Norm Reeves was a great experience. The customer service provided on this day was great.

Excellent service, from the time I place the appointment until I drove out the driveway after the service

Great service

Thank you for the update and for letting me know about the car problem and how you were able to fix the issue I hope that everything goes smoothly and I hope to see you soon thank you again.

Joseph’s customer service was awesome! He made me feel welcomed and he gave me the reassurance the my vehicle was in great hands. I appreciated the constant update on my vehicle and that he always kept my in the loop of what was going on. I will refer my friends and family members to Cerritos Honda.

John Le is the reason we will be back at Norm Reeves Honda! Thanks for your great services!

Excellent, very professional.

Ruben was very pleasant. He estimated my car to be ready within 1-1/2 hours, it was… Ruben should have taken a few minutes to go over the inspection report with me. I asked if everything was good, he said yes… When I got home, I looked at the report and there are a few minor things that should have been addressed to see if I wanted to take care of them at that time, it wasn’t. I would have agreed to change the filters, now I have to make another appointment! Time wasted…!! WHOEVER the inspector was… he needs to speak slower and clear… he rushed through the inspection. I am not impressed… When I arrived… there were 2 lanes, no directing cars coming in... I was greeted within 7 minutes. I sat in my car for about 15 before a service manager approached me… But I noticed people pulling up after me in the inside lane was being taken care of before me… this was several cars. I asked the attendant if I need to move to the other lane and he said, no you’re good right here… I asked why are all of these other cars being taken in before me… I received No reply… a lot of attendants standing around, no control, it was mass chaos. I am FURIOUS, VERY disappointed in your “Class A” service. This was my first service and may be my last at Cerritos… Then to top it off… the mechanic didn’t reset the service maintenance on my car once the service was complete… … I didn’t bother to check it before I left… Your “A” class tech should have known to do that… one more thing to piss me off about your service team… I tried calling Ruben, I sent him a text for a faster response… regarding resetting the maintenance… I never received a reply. I “think” I figured it out for myself… as I said, I think I did… Do I have the time to come by just to have someone check it… No, I don’t!! Why are there service managers inside, are they different from the service managers outside? Like I said, total chaos, no sense of direction… You seriously need to do some restructuring of your service department and get rid of the dead weight! Perhaps less congestion at the entrance would be a good place to start… If I were asked to score my experience at Norm Reeves Service… it would be a 2. Highly disappointed customer! Sandra L