The Car Group

Joseph provided great service today. His attitude was awesome and he got me in and out quickly.

Very good every went fast and good

Great service

My service advisor Trevor is always on point and help me to keep my car in top shape. I love Honda.

Pablo was very attentive and professional.

The wait was almost 3 hours for an oil change. What is the point of doing an oil change if I still have ti wait 3 hrs.

Crystal is a BOSS. Always makes me feel like a valued customer. My wife has a Kia and we compare notes all the time. Hands down, she wishes she could have the same type of experience I have!!

Unsatisfied unprofessional Rude delay

Great customer service!

Ruben was very professional and answered all of my questions with ease. Thank you, Ruben!

Very professional employees. Lobby area was clean and nice to wait in.

Friendly service employees! Javier said it would be around 2+ hours and it was!

Excellent customer service and the maintenance was completed in good time.

Yes we were completely satisfied. Jorge made the best of a bad situation and I can honestly say I was seriously impressed. For the record I have worked for Honda Corporate in Torrance and I know better than most people how hard it is to maintain and fulfill the Honda guiding principles of the three Joys. Jorge did this with great skill. After our car was damaged by accident while being worked on to the point that it required a new door to be replaced. Jorge was very forthcoming super courteous and utterly professional. We are long time customers of this Norm Reeves we litterly pass another Honda dealer closer to our home to get to Cerritos. But because of team members like Jorge his professional respectful and direct approach will keep us coming back for years to come. This situation the way Jorge kept in constant contact and kept us up to date should be a training example the whole company should use to display what good customer service and long time client retention looks like. Because even after it was the centers responsibility and liability Jorge handled this correctly. And as a professional and business owner and former Honda contractor I can say this is not taken lightly when I say this. Thanks again Jorge and Norm Reeves Job Well Done!!!!I

I replaced all tires and had an alignment done on 4/6. They told me on my passenger rear side cannot be corrected. I want to talk to manager why? And the tires pressures were not done correctly. They are40,41(front)40,33(rear). It looks like only one tire was 33. I fixed them and I also I took a picture

Got me in quickly and got me serviced quickly

I went in for a recall on Saturday 03/28/26 the recall was resolved. While I was at Toyota I figured I’d ask about fixing my car door since it was broken. I asked the service agent if they could give me a quote to fix it, I mentioned how it was broken and couldn’t be opened from the inside. He proceeded to inform me it would be a $209 charge to open the door and if the cable was detached they would connect it or figure out what was wrong with it, he never mentioned an additional charge. I was under thr impression the issue was going to get resolved due to the charge. Once I received the report, it stated it would be $209 for the opening of the door with an additional charge of $334 to fix it. I had asked the service agent if the $209 could be applied to the $334 charge since I wanted it fixed with Toyota. The agent than proceeded to inform me the reason of the additional charge was due to my verbiage and the way I asked in the beginning. If I would have said “fix it” I would’ve received a charge of just the $334. I understand that I did not ask properly, but for me to get charged $209 for them to just tell me its broken is absurd. I knew it was broken, it wouldnt open from the inside. I got charged for something I already knew! Ive called multiple times, no one has reached out. I feel as if no one is trying to reach out or take this concern seriously. I’m not sure if this is due to my car being older, but I feel ignored and disregarded. I went to Toyota directly because its a trusted brand but instead I feel as if they took advantage of me. I will keep waiting for a response because this is extremely unprofessional and unfair.

Edwin waa very kind and professinal. He is the reason I trust my car with him every time. Thank you!

The car was ready on time. Good customer service.

BENITO IS A ROCKSTAR!! He’s the only reason I come back here!!