The Car Group

Thanh is great and always very helpful!

Thank you to the whole team! You guys went above and beyond! Having car trouble while traveling is no fun, but you guys made the process seamless!

I had the best service rep. She is so professional , host and high moral integrity. She explains to the customer exactly what needs to be to be done in the basic and simplest way possible. Always blessed when to have her around so are other clients. She is a keeper. Thank you so much in what you do at Norm Reeves hands and the community.

Adrian took care of us as always! Great Service!

Clayton was pleasant and courteous, listening to my concern without interrupting. Pleasure to be helped by him.

I brought my truck in last Monday at 10:30 AM for brake squeal and alignment. During the visit, a safety recall software update was attempted and failed, extending the service timeline. I understand delays can occur; however, the primary issue was consistent lack of communication. Multiple calls placed Tuesday through Thursday requesting updates Messages left were not returned I had to call from a blocked number to reach someone Two staff members committed to follow-ups that did not occur When Q did communicate, the interaction was clear and helpful. The issue was not capability—it was follow-through. A second concern was vehicle security and handling. When I arrived Saturday, my truck was parked outside with the tonneau cover open, despite prior instruction on how to close it. When I left it initally for service, it was closed. Leaving the vehicle unsecured exposes both the truck and its contents. This should not occur under any circumstance. At pickup, the service performed was not proactively reviewed. I was asked to sign first and only afterward asked if I had questions, which did not reflect a complete or professional handoff. I have purchased both a Tundra Platinum and Camry XSE from your dealership. My expectation is consistent execution in two areas: Reliable communication Proper handling and securing of customer vehicles These gaps should be addressed at the process level to prevent recurrence.

I appreciate the kind and quick service!

I m very happy

Recall wasn’t able to fix

Thank you for your excellent costumer service

Any problems I had they fixed in a day as scheduled! Thankyou

John was terrific. He got me out on time. I really appreciated that!

Brenden Pedrotti was professional & personable.

Thank you for changing my oil

I was not contacted that my car was ready.

Great customer service as always, and even though I didn't have an appointment, they always take care of me and I'm in and out of there in a couple hours.

Thank you for speedy and professional service

Martin was great!

You guys are the best thank you

Javier and team did a great job of taking care of my service, from check in to completion.