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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
4/8/2026
Very helpful and knowledgeable
5 out of 5
4/8/2026
He is very helpful. Listen the customer. He is very pleasant to work with.
5 out of 5
4/8/2026
Everything was great!
2 out of 5
4/8/2026
This is the first time I was not satisfied with the service. I never received any updates about my car in the 5 hours I was waiting. I had 2 requests. 1) Replace my windshield wipers. 2) I feel something off when I turn sharply. Please check it out. I received a text that my car was ready. Was charged $1,300.00. No information on either of my issues. The young lady who checked me in was not available. After I paid I asked for info and was told to check with a service tech. I found out that my issue wasn’t resolved but parts were ordered? After checking my paperwork found out that my wipers were not changed. Was told to go into parts and order them and they would install. I’m still unsure when I should come back to resolve the issue. Very disappointed in Norm Reeves Cerritos Hyundai.
5 out of 5
4/8/2026
Manny Sanchez was informative, courteous and thorough.
4 out of 5
4/8/2026
I drove from Memphis to San Diego for vacation (so half way across the country.) When I got to San Diego my truck started to make a bad sound. I looked on line for Toyota dealerships and this one had the best reviews and now I know why. They got me in, kept me informed, got me an uber to my camp, and got me out the next day with a plan on how to get home safely. They even offered to speak with my Toyota service team in Memphis to answer questions. If they said they would call me at a certain time they did. Communication and service was amazing. They saved my vacation and kept me for missing any work.
5 out of 5
4/8/2026
Mike was great. Very friendly and nice
4 out of 5
4/8/2026
Benito is simply your best!
5 out of 5
4/8/2026
great service and help
4 out of 5
4/7/2026
I was happy to see Benito. He helped me several years ago with my pilot. He is professional and kind! Honda HB is lucky to have him.
Annalisa
5 out of 5
4/7/2026
Joseph Vargas was very helpful and kept me updated on the progress of my car.
Thank you Joseph I appreciate it.
4 out of 5
4/7/2026
John was very professional and accommodating. He helped me understand what was essential and offered solutions.
5 out of 5
4/7/2026
Thanks John, I appreciate your professionalism and Customer Service service! See you the next time
5 out of 5
4/7/2026
Lincoln advisor Francisco B. is awesome. He’ll go above and beyond the vehicle needs and recommendations and do it with excellent customer satisfaction
5 out of 5
4/7/2026
Good service. Knows a lot about our car. Kept us informed.
5 out of 5
4/7/2026
I had a great experience. My vehicle was serviced efficiently, and my service adviser was knowledgeable, responsive, and easy to work with.
5 out of 5
4/7/2026
Great service advisor mechanics keep up the great job
2 out of 5
4/7/2026
The same error message appears on my dashboard for which I took it in for service. My car spent all day at Hinda and the issue was not resolved. Ibtried speaking with service advisor about 15 minutes after I left and the woman that answered the call said Anthony was gone for the day and no one was available to take my call. I need to take my car back, super frustrating!
4 out of 5
4/7/2026
Both Mike and Brenden were very helpful. Got everything I needed done for my car. Mike was great with helping get my car checked in and serviced. Brenden was extremely helpful in stepping up to assist when the service department was super busy so that customers didn’t have to wait too long.
5 out of 5
4/7/2026
Great service
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