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Service Center Review Summary
5 out of 5
4/12/2026
Samuel tung took care of my need with the upmost professional superb customer service at tackling my cars battery issue and very happy with the service thank you
5 out of 5
4/12/2026
Samuel was great! Very thorough and explained everything up front, which I greatly appreciated.
1 out of 5
4/12/2026
I had an appointment and still had to wait almost 40 minutes before it even went in. I even came 15 early. Maybe it was one of those super busy days.
5 out of 5
4/12/2026
Great customer service as always! Thank you Julie!
4 out of 5
4/12/2026
I’m glad I was able to get a last-minute appointment, but I was disappointed with the service I received. When I checked in, I felt like I was being pushed to purchase additional services that I didn’t come in for. I let Alex know I was there for an oil change, but he went on to list several services I was overdue for since last year, emphasizing them as safety concerns. He continued to push these services and offered discounts, but I wasn’t interested.
At checkout, it felt like he was frustrated that I declined the additional services. I explained that I’d prefer to have someone else review them before moving forward, but he didn’t seem receptive to that. I don’t mind the services offered here, but the check-in experience often feels overly pushy and focused on upselling, which makes me uncomfortable.
5 out of 5
4/12/2026
Great team good customer service. I will recommended to a friend. Great job. But expensive.
4 out of 5
4/12/2026
As always service is top tier. Can’t go wrong with norm reeves West Covina
4 out of 5
4/12/2026
Very pleased with Robert Gonzalez...I want to say this was my second best service agent to really listen and explain with details of the services my vehicle was due for...I learn something new about my vehicle with his help. Very pleased ????
1 out of 5
4/12/2026
Took 25 minutes to get an advisor, had to ask multiple times, another advisor ended up helping me, it took them less than a minute to get the information into their tablet.
4 out of 5
4/12/2026
Crystal was amazing!!
We did ask for a quote on how much a buy back offer would be but Amir never responded with a price.
5 out of 5
4/12/2026
John le was truly one phenomenal in helping me and my Honda. He was quick, very polite and on top of the game.
5 out of 5
4/12/2026
Service was prompt. Advisor Thanh was great
And friendly
4 out of 5
4/12/2026
He’s nice and explained everything clearly to me what needed to be done to my car..
4 out of 5
4/12/2026
Great customer service, will definitely be back even though it's further than my nearest Honda dealership
5 out of 5
4/12/2026
Great professional job, very satisfied with the service team members at that dealership location.
5 out of 5
4/12/2026
My service advisor, George Raygoza, was very attentive during my visit. He was friendly and great to work with. Will definitely return to Cerritos Honda due to this excellent customer service.
4 out of 5
4/12/2026
I was treated nicely. Thank you!
5 out of 5
4/12/2026
Robert provides excellent customer service.
1 out of 5
4/12/2026
Waiting over 3 hrs wasn’t cool especially when I was told 2 hrs. I had to pay a fee for a cancelled appointment because of it. Annoying
5 out of 5
4/12/2026
Sam was great at helping me and courteous. He was very attentive and really helpful. I noticed he always smile and easy to talk as he explained to me about the additional concern on my car.
He’s trustworthy.
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