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Service Center Review Summary
2 out of 5
5/30/2026
My service consultant Jayden was awesome , but when I got into my vehicle to go home the check engine light was on and the oil change was done but the life was still at 57% not Jayden’s fault, more like negligence with your technicians the vehicle was driven 5 miles and nobody saw the light on. Really and I’m supposed to be completely satisfied with Jayden yes the rest of the service was actually a waste of my time, your service manger needs to go back to school and be taught some manners you asked!
4 out of 5
5/30/2026
Thank you for servicing my vehicle.
5 out of 5
5/30/2026
Joseph showed good professionalism, and knowledgeable. He gave me some advice on services that could wait. This was extremely helpful.
4 out of 5
5/30/2026
Valerie provided the best service. This is the second time she’s assisted me in getting my car serviced. Both times she provided great service. I appreciate her taking the time to explain each recommended service and helped me decide what is critical and should be completed as soon as possible.
3 out of 5
5/30/2026
Thanks much! I would be interested in hearing if the fix on my seats is permanent or will those screws back out again?
2 out of 5
5/30/2026
4.5 hours for an oil change :(
4 out of 5
5/30/2026
Joseph is good job, and he make sure I know what need to be done with
My vehicle.
2 out of 5
5/30/2026
Took 2 hours for an oil change. Parts department was very helpful with my replacement clips and service person was very helpful with putting clips back in my engine cover that was loose
3 out of 5
5/30/2026
Although I am very satisfied with the service, I still would like to know if I am going to get reimbursed for the camera that I had installed before I found out that it was going to be a recall. Alejandra and the technician told me that more likely it would happen. I'll be waiting for a notice.
4 out of 5
5/30/2026
Ed was excellent, but the service tech did not reset the service mileage notification!
5 out of 5
5/30/2026
John was great
4 out of 5
5/30/2026
Explained everything, got it done!
4 out of 5
5/30/2026
Richard heard my description of the problem and solved it very quickly and effectively, Many Thanks!
2 out of 5
5/30/2026
1/10 on communication. I took my car in for service 7 days ago, it was supposed to be ready in 2 hours. I’ve been ghosted ever since. Please someone call me.
5 out of 5
5/30/2026
Andrew is very professional and always willing to help out.
4 out of 5
5/30/2026
He tried so hard to find out what was wrong & was very helpful & fair..I will bring my car back on its next service..ty
4 out of 5
5/30/2026
Joseph help me with my car getting service. He had great customer service. I felt that he was honest and I was a woman I like honesty and I appreciate his service and I will definitely go back with him and schedule my appointment for my next maintenance
5 out of 5
5/30/2026
Samuel was very kind and helpful.He is truly an asset to Norm Reeves Honda. While I was there he sacrificed his lunch to help his customers. Im very grateful.He is a dedicated employee
2 out of 5
5/30/2026
Sevice is not great, reps just want uip out the door. I am going to look else where for sevice
5 out of 5
5/30/2026
Very good servicio
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