The Car Group

Appointment was scheduled for 8:15am. Showed up at 8:05am and there was a line of cars. Waited for 40 minutes when FINALLY my advisor Richard came walking out. Every other car around me was already being taken care of but Richard took his sweet time. Told him I how long I had been waiting and my appointment was almost and hour ago and his response was “yeah Saturdays are busy”. I DIDN’T schedule 100 people for service on Saturday morning Richard did I? I have an idea, maybe don’t take that many appointments if your service department and advisors can’t handle it. Moving quickly and efficiently is definitely not a priority here. Richard was unpleasant and clearly hated his job. Also couldn’t answer why the website was showing I was due for a service after entering my VIN and that service wasn’t actually needed per Richard. Awful experience all around. Will not be back.

Edward was friendly and helpful. One extra thing I’d like to recommend check the battery level of the remote key and if it is low, suggest replacing it and save me an extra trip back to you.

More than satisfactory results

Jesus was incredibly knowledgeable and helpful. His professionalism was outstanding! Best of the best! Thank you so much Jesus, Robin O

Thank you!

Gorge was good resolving my issue on time he was on top of everything really appreciate it.

I appreciation your precision team with excellent, efficient communication, work and support. Thank you.

The two young men quickly solved the problem when it came up and behaved politely.

Overthe last few years that I have been going to Norm Reeves, everyone that I've come into contact has been great.

Great service

Excellent and a quick turnaround time!

I appreciate the information provided to help me make the right decisions for my vehicle maintenance.

Tony was exceptional. He was friendly, knowledgeable, and informative. He took the time to explain everything to me and it made it a personable experience. I always appreciate the service at this Honda. Thank you, Tony!

Great customer service from Honda/Robert.

Excellent service!

Very good service, detailed explanation about everything. If I end up buying a newer Honda I will definitely come here, the service was professional and helpful

Edward is very polite and friendly. He’s knowledgeable. H And I believe he even asked if I was interested in trading in my CRV Hybrid. I told him not yet but if I change my mind I’d be back.

I’ve brought my vehicle to you for service for many years. 5 point inspections included checking break pads and now they say that’s not included; only minor surface inspection under hood. That is sad considering what is charged for the 5 point inspection

Service advisor did not hand off my service before leaving for the day. I approached the other advisors at closing time who very kindly scrambled to figure out what was going on. My car was brought up quickly, but it felt rushed and I never received a recap of the complimentary inspection that is normally done on every service I’ve had performed here. It wasn’t a bad experience, but had I not approached the service team at 6pm, what would have happened?

Great service as always.