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Service Center Review Summary
1 out of 5
4/30/2026
I waited for 2 hours for my LOF to be done. It was not completed by this time. I needed to leave and asked Rosalina to let me know when my car was ready. She sent me a text 4 hours later, but at that point I could no longer pick it up. I came back the next morning. It would have better if she had let me know earlier that they were behind schedule. When I was inconvenienced by having to come back there was no service recovery/ compensation for my time.
5 out of 5
4/30/2026
John and the Service staff were very helpful and maintained great communication throughout.
4 out of 5
4/30/2026
George Raygoza is the best
4 out of 5
4/30/2026
We are excited that you were completely satisfied with your recent service experience with Ruben Marquez. You should receive a survey in the next couple of days from the manufacturer, we would appreciate your additional feedback on a job well done. Thank you!
4 out of 5
4/30/2026
Pablo was great. Explained what could wait for later, I didn’t feel pressured. I will ask for him again with our other car comes in for service. Very polite and courteous.
5 out of 5
4/30/2026
I appreciated Joseph’s friendly and informative manner.
5 out of 5
4/30/2026
The mechanic came across very caring and made me feel like at ease about my rav4 I love so much
5 out of 5
4/30/2026
Hannah and her assistant were friendly and professional. They were very helpful in clearly answering all of my questions and provided paths to answer any future concerns. Thry made mt visit a rewarding experience.
4 out of 5
4/30/2026
Hi Genesis!
First off, wow. Your Cerritos location extremely exceeds your Corona location. I’m greeted even before I get out of my car and assisted immediately. I’d like to say Edwin is very personable and remembers our conversation from my prior visit. Small things like that really make such a big difference. I’m telling all my Genesis friends to come to the Cerritos location now because of such awesome service! Thanks Edwin for taking care of my gv70!
5 out of 5
4/30/2026
Samuel was great, he explained all my options, very personabale.
4 out of 5
4/30/2026
Love Norm Reeves Toyota
5 out of 5
4/30/2026
Pablo was a pleasure to have as my service tech.
Friendly, professional, knowledgeable and explained everything
Perfectly. He is a great asset to Honda.
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5 out of 5
4/30/2026
Thanks again Ramez!
5 out of 5
4/30/2026
Just want to thank Clayton for a superb job getting my car taken care of and get it back to me the same day thanks
5 out of 5
4/30/2026
Valerie was incredible. She was very helpful and answered all my questions.
4 out of 5
4/30/2026
The time as promised came much earlier with a text. I missed it though thinking that it was going to be with a phone call but I just missed reading the text from advisor Trevor Rodriguez and I ended up following my car status with my call. Other than that I am very much satisfied with the “early than as promised” service. As before, Trevor did another good servicing job for me.
5 out of 5
4/30/2026
Excellent Service
5 out of 5
4/30/2026
Service advisor was great
5 out of 5
4/30/2026
Julie was pleasant and very helpful. Gave me the advice I needed and made sure my repairs were done promptly. Great job!
5 out of 5
4/30/2026
Yvette, helpful as always. Answered all my questions, made great suggestions.
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