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Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
5/1/2026
Leo is my advisor and I feel completely confident in his suggestions. There have been a lot, but, It’s my forever car and Leo helps me with that goal.
4 out of 5
5/1/2026
John has a great attitude.
He was very helpful with my billing.
5 out of 5
5/1/2026
Javier very nice professional and very helpful. He answered my questions. Thank you
5 out of 5
5/1/2026
Robert is very nice, and responds very fast, offered professional and detailed advice and service. I appreciate it, and100% recommend others come to here.
5 out of 5
5/1/2026
I always look forward to my visit with her
She is always attentive to my concerns and needs
1 out of 5
5/1/2026
I called Denise at 3 pm to ask about the car. She said it would be done by 4 and I would get a call and she would have the shuttle pick me up. At 4:10 I received a nonsensical voicemail from Toyota that had nothing to do with my car. I called Denise several times. No answer. There was no answer from the operator. I was simply hung up on. I finally called sales who connected me someone who helped me. Eventually I was told my car was ready, they would send an Uber, and I collected my car. It was a frustrating end to the day. You are conveniently located but the ball got dropped today.
5 out of 5
5/1/2026
Michael was very kind and helpful. Very informative and understanding of services required and timeframes for return of vehicle after service.
5 out of 5
5/1/2026
Candice was kind, patient and knowledgeable.
5 out of 5
5/1/2026
Pablo was delightful to interact with. That is important to me.
4 out of 5
5/1/2026
The mechanic who help set my blue tooth in the car with Anthony Sanchez was great work. He outstanding.
5 out of 5
5/1/2026
Hannah was very helpful to us this and provided good understanding and service. Thank you, Hannah!
1 out of 5
5/1/2026
Not sure what happened but before I got home the TPS warning light came in. When I got home I checked the air pressure on the tires and 3 registered at 26 and one registered at 25. Not sure what happened but the car had no issues before then. Odd that I get this waning AFTER I get the car serviced. Not happy.
5 out of 5
5/1/2026
Thank you Norm Reeves Honda West Covina for the GREAT service! Andrew Sharma helped the experience with superb very informative customer service. Thanks again
4 out of 5
5/1/2026
Tony is very helpful explaining my concerns and helps me with some coupons savings
5 out of 5
5/1/2026
George was super nice. He provided quick. An excellent service. Kept me informed throughout the whole process and got me on my way quickly.
5 out of 5
5/1/2026
Everything was good.
5 out of 5
5/1/2026
Benito was honest and informative, helpful and expedious.
1 out of 5
5/1/2026
The tire rotation was being charged. I bought the tires onNormreese Toyota.
5 out of 5
5/1/2026
Good service and updates.
1 out of 5
5/1/2026
I tried to contact through the message conversation after my service, but was ignored. I paid over $200 for a diagnostic test for a power steering issue causing whining that is quite loud when driving the truck. I was told that the mechanic did the diagnostic and found everything to be fine, but immediately upon leaving the dealership, the whining is present as ever. I am not sure how this could be possible if a thorough job was done. I would either like a refund for the inaccurate diagnosis, or the problem fixed. Thank you.
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