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Service Center Review Summary
5 out of 5
5/3/2026
Excelente servicio muy amable y eso vale demasiado
5 out of 5
5/3/2026
So friendly and helpful. Looking back I was a little difficult, but he remained calm and I appreciate how he handled my questions.
5 out of 5
5/3/2026
Sam was excellent!! He explained everything thoroughly and was very kind.
4 out of 5
5/3/2026
Always appreciate being able to trust Robert Farr to deliver honest service and recommendations. Can tell he’s organized, works well with Toyota’s mechanics to get me in and out expediently and has never steered me wrong. Farr always is courteous, dedicated and delivers outstanding customer service. Even though I moved to North San Diego, I chose to stick with Norm Reeves Toyota purely to continue relying on Robert Farr. Prior to adopting Farr as my customer service contact, at two other Toyota locations, I received recommendations for repairs that were unneeded so discontinued going to them. Especially as a female, I’ll research and change Toyota service locations whenever they lose my trust. It’s wonderful that I know this will never be an issue at Norm Reeves with Farr as my contact.
5 out of 5
5/3/2026
Every time I come I always ask for Robert I always experience good customer service and also honest opinion on my car on what needs to be done Robert is the best always good on his customers service
4 out of 5
5/3/2026
John is a kind soul that treats me with respect and kindness. John is the reason I chose your dealership after being in the service industry all my life service is everything. John is a wonderful asset to your company!
5 out of 5
5/3/2026
Great service! Thanks!
5 out of 5
5/3/2026
Thanh was extremely helpful and kind!
3 out of 5
5/3/2026
I received my oil change and fluids were filled. I was told about other services I needed and if I wanted to schedule an appointment. I was satisfied with my service experience.
5 out of 5
5/3/2026
My advisor, Ramblin, was friendly and helpful! Service was quick as well. Thank you
4 out of 5
5/3/2026
Service was completed faster than expected.
5 out of 5
5/3/2026
Tony was great! He was polite, professional and had a great upbeat attitude. 11/10! Tony’s the best.
5 out of 5
5/3/2026
She was so helpful and kind throughout the whole process.
5 out of 5
5/3/2026
Very great customer service Michael was very helpful and kept me updated on my vehicle would recommend Michael
5 out of 5
5/3/2026
Very professional staff
1 out of 5
5/3/2026
Lack of communication the service advisor or the mechanic making sure we where notified.
The advisor didn’t notified us he would be off the next day after dropping our car while knowing are car was going to get major work down.
Are vehicle got stopped getting work on because they found another issue and needed approval for.
The car should of been handed off to another advisor where the mechanic would of noticed of the additional issues so I could of gave the approval so the could of continued to be worked on instead of just sitting there with nothing being down
5 out of 5
5/3/2026
I have got a good service
4 out of 5
5/3/2026
I receive excellent service from Trevor Rodriguez every time I come to Honda to get my car serviced.
5 out of 5
5/3/2026
Thank you for good service
5 out of 5
5/3/2026
He was easy to work with and service was quick..
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