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Service Center Review Summary
4 out of 5
7/16/2026
I felt Richard took personal care of my concerns about previous service to heart ( my car was returned to me on a previous service visit with scratches….not once but upon fixing the scratches returned with additional scratches. I considered not coming back to Norm Reeves. Richard handled my car personally, as if it were his own. He took the time to make me feel at ease about returning. I won’t work either anyone else but Richard!
5 out of 5
7/16/2026
Amazing service and fast response is really good.
4 out of 5
7/16/2026
As of yet, my vehicle is not finished with the approved service (transmission replacement). As I know the part had to be ordered and given that there will need be shipping time before install, I have not been surprised by a total lack of updates since approving the replacement. I would imagine that if updates were available, I would be provided one, so as of yet I am simply being patient and understanding that time and a lack of anything of substance to update me on are my obstacles. Jesus (and the rest of the service team) have been excellent in all other ways.
5 out of 5
7/16/2026
Gary was a great rep for your business...
5 out of 5
7/16/2026
Joseph is always very professional and explains every detail my car needs. I apperciate how much he cares about the customer and his job.
4 out of 5
7/16/2026
Brand new vehicle; no need for a trade appraisal. Candace did an excellent job communicating, setting expectations, and helping with check-out process. Very polite, conscientious, personable ASM. She represents your company and the Brand very well.
5 out of 5
7/16/2026
Very satisfied with your service
5 out of 5
7/16/2026
Great work, thank you!
1 out of 5
7/16/2026
Took 2 hours for an oil change, even with a scheduled appointment.
1 out of 5
7/16/2026
Had me waiting 3 hours without my vehicle being looked at. Wasted my time and not respectful of my time
5 out of 5
7/16/2026
Gary listened and helped me throughout my process.
5 out of 5
7/16/2026
Friendly and fast. All good!
5 out of 5
7/16/2026
I am a loyal customer. They did the work and an interior filter. It was a relative quick service.
I feel I should get more discounts. For being loyal.thank you.
5 out of 5
7/16/2026
Hannah was great, thank you for making the process quick and easy.
5 out of 5
7/16/2026
I liked the communication and attention to my requests
5 out of 5
7/16/2026
Great service!
3 out of 5
7/16/2026
Poor customer service
2 out of 5
7/16/2026
Trouble getting someone to advise when work completed. My service Rep had the afternoon off and said someone else would contact me, but no one did. I had a bit of hassle to get to a human to get answer, as leaving a message to call got me nowhere.
5 out of 5
7/16/2026
Great customer service as soon as I drove in. Service was fast and gave me great feedback on what my car really needed now. I received text messages informing me my car needed filter changed and if I approved it or not. My car was completed sooner than I thought. Great!!
5 out of 5
7/16/2026
Ernesto did a great job and informed me about my vehicle.
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