The Car Group

Candice is the BEST! Great customer service skills!

Hi Trevor Rodriguez service advisor was able to go over the services that my vehicle needed in detail. He is professional and honest person. He took the time to showed me the history of my vehicle and what services the technician had done in the past 5 years. I do appreciate him for the time and the updates of my vehicle. Thank you.

Benito is so professional, knowledgeable and helpful in guiding me on what is needed for my CRV. I appreciate his honesty.

None.

I had a very disappointing first experience with this Toyota dealership. I had to come back three separate times because of a mistake made during my first visit, and it was frustrating to keep losing time over an issue that should have been handled correctly the first time. My service advisor was kind and did his best, but the original technician broke my tire sensor, then on the second visit they still didn’t identify the real problem and told me to just drive farther. On the third visit, they finally found that the sensor had been installed incorrectly, broken off, and was actually flying around inside my tire. I also asked ahead of time for a loaner car to be ready when I dropped my vehicle off in the afternoon and to have my car ready for pickup the next morning at 7 AM, so I could avoid wasting more time. Instead, I was picked up by an Enterprise employee who had to make another stop, and the car smelled strongly of smoke. Then I had to wait in line at Enterprise to get a replacement that smelled heavily of body odor. Overall, the experience was disorganized, inconvenient, and did not meet my expectations at all.

Genaro did an amazing job supporting and helping me out with my situation. He took the time to explained everything in detail for me and was able to explore all options for me financially.

John Bautista great customer service!!

Thanhs customer service was outstanding. He made the process smooth and understanding. I felt welcomed and cared for. Truly an amazing experience. I even went shopping because of him and I didn’t not know this service was accessible.

My service coordinator happened to be Tony Caballero. I came in for my maintenance check. I presented an oil change coupon that I received through my email for $99.95. He insisted that it, due to my car needing synthetic oil, the cost would be $140. It seems as if he couldn't get it to go down to $99.95, because a nearby coworker had to help him navigate through the computer to fix the price. Overall, I was unsatisfied because, although the coupon was valid for ANY OIL CHANGE, he didn't opt to ask about how to honor the coupon instead of insisting on the price that was displayed on the monitor.

The personnel were rude and even threatening when requested to speak with the manager

Andrew Sharma is so nice and help understand more about having my car serviced. ????????

Good service, my car was ready the same day,perfect costumer service

Good customer services, accommodating, and willing to answer questions.

Excellent service as always

I don’t trust them

Attentive and professional

Thank you for the excellent service

It was excellent

The service great. I did ask about a panel on the passenger side that was bent and didn’t get a quote on that. Everything else went well.

Great job