The Car Group

The truck was firstly taken in due to the back driver seat nothing being able to lock in place. The issue was then resolved according to George Juarez and was formally assured that the truck was fix and in fit condition to start using said vehicle seat. Few days later, I realized the seat sometimes get stuck while reclining, and there was a part of the seat that had been broken and very obviously glued back together and there was a hallow spot in the seat where cushion had obviously been missing. Upon letting him know about the broken plastic part, Juarez confirmed he was notified and that the part was ordered and available for me to pick up. However, my concern is that if he knew that there was a problem with the seat something was missing and or not well put on, why was I not informed of this prior to taking the truck back home? Why did I have to call him to inform him about the broken plastic part of the seat? Why did I leave Honda under the full expectation that the vehicle seat would be in good condition and or ready to use? However, I was unable to take it back for this plastic part because as he mentioned Honda is a busy place yet so am I. But my biggest issue is that while having my daughter sitting on this seat, the seat randomly slide back and forth further confirming that the seat was not fix at all. Furthermore, while readdressing my concerns he took no responsibility nor try to address the problems more so try to minimize the problem, as if a sliding seat is not a huge concern.

Great customer service

If this feedback really matters to the company then clearly letting customers know that they’ll potentially be waiting 15-20 minutes while their “Service Advisor” is ready to check them in and not calling it “bypass counter with express check out” if a customer pays online and still has to go to the counter and wait for the employee to check out and print forms for customers. Lastly, Trinity would always have the technician send videos and recommend and additional findings but no video nor recommendations. Now I’ll clearly request Trinity when calling for appointment next time.

Thanks kindly

Great service

I took it for service for oil change and to check the Bluetooth at 7:50am. Picked up my vehicle like 5hrs later. For me to come home with the tire pressure sensor on. My settings on the car where on the moment I left. So now I have to go back and have them check it again. It's an inconvenience when the work order given says everything was checked doesn't make sense did they really?

Excelente servicio Genaro Pérez

The service was awesome! Mr. Joseph Vargas has took care of me very well & he answered all my questions I have very professional & guide me through from start to finish. The mechanic was really good! I’m very satisfied with the service!

Always great service

Karina made everything so easy. She was personable, highly communicative and a pleasure to be around.

Robert was great

Good service by Brenden and as always the NRH Vista team.

Candice was very friendly, professional, and provided excellent service! I was a very happy with the overall service provided. Thank You Hyundai of Cerritos!

Sabatier Thanh always take care of my Hondas. I appreciate him.

Good service

Very satisfied

Service was quick and Michael was friendly and helpful.

My experience was amazing because of Samuel. He was so kind, so informative, and he took his time to explain every detail that I didn’t understand. He made sure I knew exactly what my car needed and why it needed it. He helped me decide what was most important as far as what recommendations I should take care of 1st. He was patient, he was kind, and more importantly, he just wanted to make sure that I knew he was there to help. I will be requesting him every single time. I have never had this much of a good experience at Honda. So thank you, Samuel. You are now my go to technician.

David was very helpful and insightful of the service I needed.

Everyone was very nice in the service was quick thank you