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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8313 reviews 71%
4 star 2349 reviews 20%
3 star 184 reviews 2%
2 star 403 reviews 3%
1 star 498 reviews 4%
Review Us
Aaron W.
5 out of 5
6/5/2026
Timothy is my go to guy. He’s always professional and very courteous!
Tanya B.
5 out of 5
6/5/2026
Great service as usual!
Timothy T.
4 out of 5
6/5/2026
My wife said our 1 1/2 year old car looks brand new. Thanks.
Monique C.
4 out of 5
6/4/2026
Gloria was kind and addressed what I needed without hesitation. I recently started working with her in the quick lane & have been very satisfied
Chanda D.
5 out of 5
6/4/2026
Great service as usual
Jack T.
5 out of 5
6/4/2026
Melissa is very accommodating to the needs of the customer.
Marshey M.
5 out of 5
6/4/2026
Jillian Stanford went above and beyond to help me throughout my service experience. She was professional, knowledgeable, and made sure all of my concerns were addressed. I was completely satisfied with the service I received and would highly recommend both Ford and Ms. Stanford to anyone. Thank you for providing such excellent customer service.
Carlos R.
5 out of 5
6/3/2026
Bryan Jones was so helpful in answering all our questions. And showing me everything I needed to see with my own eyes. He responded to all my calls. And letting us know what were the best ties for my truck. He was great
Tyrone T.
5 out of 5
6/3/2026
Mr. Brian is the best at Customer service
Vincent S.
2 out of 5
6/3/2026
No one showed up
Danielle F.
5 out of 5
6/3/2026
Jillian is ALWAYS pleasant and helpful whenever I have a concern about my vehicle. If she doesn't have the answer right away she will find out what is needed and get back to me in a timely manner. Great customer service.
Matthew M.
5 out of 5
6/3/2026
in particular Bryan and Kyle represent your brand very well
Tameeka C.
5 out of 5
6/2/2026
Always great customer service
Joe H.
5 out of 5
6/2/2026
I have been using Sutton Ford to do repairs on my vehicle for years I like their customer service and friendly employees.
Marcus S.
5 out of 5
6/1/2026
I love working with Gloria. Straight to the point and good communication.
Robyn S.
1 out of 5
6/1/2026
My car has not been serviced since April. A part was supposed to be ordered. I've called to inquire as recent as 5/29, still no part.
Mabel K.
4 out of 5
5/31/2026
The service was great and little bagged up but they kept checking to make sure I was ok
Ursula B.
5 out of 5
5/31/2026
Bryan was very professional yet friendly. He explained my service options clearly and communicated updates throughout my appointment. He was extremely helpful and is an asset to the service team!
Jamar M.
1 out of 5
5/30/2026
Can I please get a copy of the scan report, battery test reports, and diagnostic results. I only see vehicle health and everything is green. Yet I have a park break require service warning appearing.
Randall P.
4 out of 5
5/30/2026
Jilllian was excellent to work with. She secured a loaner vehicle upon finding out the issue with our vehicle. She even set it up for me to be picked up and had the loaner picked and my vehicle dropped off upon completion of service. I truly thank her for her professionalism and all her assistance.

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