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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8207 reviews 71%
4 star 2320 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Carlos R.
5 out of 5
6/3/2026
Bryan Jones was so helpful in answering all our questions. And showing me everything I needed to see with my own eyes. He responded to all my calls. And letting us know what were the best ties for my truck. He was great
Tyrone T.
5 out of 5
6/3/2026
Mr. Brian is the best at Customer service
Vincent S.
2 out of 5
6/3/2026
No one showed up
Danielle F.
5 out of 5
6/3/2026
Jillian is ALWAYS pleasant and helpful whenever I have a concern about my vehicle. If she doesn't have the answer right away she will find out what is needed and get back to me in a timely manner. Great customer service.
Matthew M.
5 out of 5
6/3/2026
in particular Bryan and Kyle represent your brand very well
Tameeka C.
5 out of 5
6/2/2026
Always great customer service
Joe H.
5 out of 5
6/2/2026
I have been using Sutton Ford to do repairs on my vehicle for years I like their customer service and friendly employees.
Marcus S.
5 out of 5
6/1/2026
I love working with Gloria. Straight to the point and good communication.
Robyn S.
1 out of 5
6/1/2026
My car has not been serviced since April. A part was supposed to be ordered. I've called to inquire as recent as 5/29, still no part.
Mabel K.
4 out of 5
5/31/2026
The service was great and little bagged up but they kept checking to make sure I was ok
Ursula B.
5 out of 5
5/31/2026
Bryan was very professional yet friendly. He explained my service options clearly and communicated updates throughout my appointment. He was extremely helpful and is an asset to the service team!
Jamar M.
1 out of 5
5/30/2026
Can I please get a copy of the scan report, battery test reports, and diagnostic results. I only see vehicle health and everything is green. Yet I have a park break require service warning appearing.
Randall P.
4 out of 5
5/30/2026
Jilllian was excellent to work with. She secured a loaner vehicle upon finding out the issue with our vehicle. She even set it up for me to be picked up and had the loaner picked and my vehicle dropped off upon completion of service. I truly thank her for her professionalism and all her assistance.
Rich B.
4 out of 5
5/30/2026
It's always great service from Tony! The service tech that has done my car the past two times is actually been earlier but respectful by calling first and he always does a superb job! Tony sets up the appointments perfectly follow through with possible services that might be needed because of the time. Like air filters and cabin filters. I have never been disappointed with the service that I have received! The only thing that I am disappointed is is that I'm being charged the 3% tax for using my debit card one by law it's only for credit card usage! I've been taxed at 3% three times now but didn't find out until the second time. And I found out today that you guys do not charge that tax when people bring their cars into the shop! I'm really hoping that somebody gets back to me and possibly refunds me that 3% tax from this recent service and the past service that I was illegally being charged.
Janice T.
5 out of 5
5/29/2026
Bryan is kind and patient. He has GREAT customer service skills.
Frankie R.
5 out of 5
5/29/2026
Quick and courteous
George C.
5 out of 5
5/29/2026
She’s the best. She’s a asset to the Sutton Ford team. A wonderfully human being.
Kenneth W.
5 out of 5
5/29/2026
Mellisa did another outstanding job! She always makes my visit great!
Cynthia B.
1 out of 5
5/28/2026
Bought a Chevy Colorado had a problem with the temperature gauge. It took you guys just about a month to figure out what was wrong. First payment is coming up and my son just got the truck back. Pretty crappy service
Helen J.
4 out of 5
5/28/2026
Bryan always does his best.

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