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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6284 reviews 70%
4 star 1792 reviews 20%
3 star 135 reviews 2%
2 star 322 reviews 4%
1 star 401 reviews 4%
Review Us
Viverette G.
5 out of 5
4/27/2024
Love going to Sutton Ford. Bryan took care of my service needs. Always kind and helpful. Got me in and out quickly. Thank you Sutton Ford.
Vernett R.
2 out of 5
4/27/2024
I was checked in by Victoria Garrett. She didn’t smile and seem very unhappy. She was not welcoming at all. No eye contact just very bland. Ok then when I checked out by Theresa she wasn’t very pleasant either. It just seems like they really don’t like their jobs. I mentioned to her I thought I was charged for something I should not have but she insisted that they charge is always there. Well I didn’t want to argue with her so I went to my car and looked over my receipt again and decided to go back in and I spoke to Victoria again. I explained to her the situation and she agreed that she had made a mistake and she had Theresa reimburse me for $22. I was disappointed because had I not read my entire receipt I would have been charged for something I should not have. Your drivers that took me home and picked me up were outstanding. Both were Very nice.
Beverly L.
4 out of 5
4/26/2024
Jason was courteous, professional, explained reason for pricing differences opposed to that originally quoted. Service was timely and Vechicle was washed allowing me to be in and out within 1 1/2 hours.
Sherman N.
4 out of 5
4/25/2024
Bryan has acceptable Customer Service Skills he listens he evaluates & then he explains the situation of the service to be completed ????????
Regina F.
5 out of 5
4/25/2024
Thank you for the service I received. I'm very satisfied with my car and thanks for the rental.????
Albert C.
5 out of 5
4/25/2024
Good job
Cheryl A.
5 out of 5
4/25/2024
It has been a pleasure being serviced by this young lady. She was very nice, friendly and listened to my needs .
Valerie G.
5 out of 5
4/24/2024
I agree. A job well done. Jason is a great asset to Sutton Ford. I appreciate his assistance.
Mariatou H.
5 out of 5
4/24/2024
Per usual, he always makes my visit there very satisfying! He is very respectful, welcoming, pleasant and answers all questions adequately!
John S.
5 out of 5
4/24/2024
First time at your facility….very helpful…good man! Thanks
Gene D.
5 out of 5
4/24/2024
Jessica was very courteous and professional. She made sure I received a rental that was covered by my warranty. She kept me informed on the progress of the repairs. She is so awesome!
Cecilia P.
2 out of 5
4/24/2024
The young lady at the service desk in quick lane was rude. I didn't appreciate how she spike to me. She need mire customer service training.
Shelia W.
5 out of 5
4/24/2024
Jason was amazing and the gentle man that worked on my car was good also
Tanya B.
5 out of 5
4/24/2024
Excellent service.
Ellene H.
5 out of 5
4/23/2024
Service was great!!!
Bonnie C.
5 out of 5
4/23/2024
Thank you for your wonderful service with a ????
Kenneth V.
5 out of 5
4/23/2024
Jason was very polite and helped me to get my car fixed very quick
Tanya B.
5 out of 5
4/22/2024
Excellent job!
Chantel J.
5 out of 5
4/22/2024
Jason was very professional and helpful to me. He was able to answer all questions and his smile made all welcome. Thank you!
Kimberly B.
5 out of 5
4/21/2024
Victoria was very helpful and knowledgeable about the job she was also very pleasant

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