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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8313 reviews 71%
4 star 2349 reviews 20%
3 star 184 reviews 2%
2 star 403 reviews 3%
1 star 498 reviews 4%
Review Us
Sharon B.
5 out of 5
6/12/2026
Gloria was wonderful to work with. She was professional and patient throughout the repair process.
Richard R.
4 out of 5
6/12/2026
Gloria is Awesome!!!
Willie W.
5 out of 5
6/12/2026
Kyle was very informative and professional and Bryan was also very professional
Lisa E.
5 out of 5
6/12/2026
Timothy was a wonderful person either way helping me and giving me the important information about my vehicle.
Katrina J.
4 out of 5
6/11/2026
I am greatly satisfied with Melissa and her team. Jamey diagnosed a problem with my car immediately that took another mechanic several weeks.
Maria M.
5 out of 5
6/11/2026
Thanks
Lawrence A.
5 out of 5
6/10/2026
I received excellent service from Timothy.
Jonathan S.
5 out of 5
6/10/2026
It was so convienent and easy!! Thanks again for a wonderful service!
William B.
3 out of 5
6/10/2026
This is the first time I've delta with Brian. He is following the Sutton Ford service tradition of excellence. The down side is this survey. I have to keep typing to get this comment box to submit.
Karin B.
5 out of 5
6/9/2026
Bryan was amazing! So helpful and friendly! Everyone there was fantastic! Thank you for a great experience!
Bernard W.
5 out of 5
6/9/2026
Yes
Renee A.
5 out of 5
6/7/2026
Brian was very professional and informative about my vehicle.
Tina H.
5 out of 5
6/7/2026
I received great service as always. Thank you
Arvon P.
5 out of 5
6/7/2026
Jillian was very professional, accommodating, thorough, and kind! A joy to talk to and work with!
Lisa K.
1 out of 5
6/6/2026
We dropped off at 7am called several times from 3:30 - no one answered the phone. Tried to go through sales dept to get through to service/auto butler and they just gave us a number to call. We finally got a text after 4pm when we were already driving to see what was going on with it.
Adam B.
5 out of 5
6/6/2026
Very courteous and extremely knowledgeable, as always.
Dorothy J.
5 out of 5
6/6/2026
Bryan was awesome. He was very personable. Looking forward to working with him again next time I am Sutton Ford. Highly recommended!
Sonja W.
5 out of 5
6/6/2026
I was very pleased with the service I received at Sutton Ford
Sherman H.
5 out of 5
6/6/2026
Jillian provided exceptional customer service from start to finish. She was professional, knowledgeable, and kept me informed throughout the entire process. She made sure all of my questions were answered and went above and beyond to ensure my experience was smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way she does. I truly appreciate her dedication and outstanding support. She’s a tremendous asset to the service department, and I highly recommend working with Jillian!
Kristine B.
4 out of 5
6/6/2026
Thank you for your service and sending me coupons to use for oil changes they come in handy during hard times like we are all experiencing. Thanks again

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