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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8210 reviews 71%
4 star 2321 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Tanya W.
5 out of 5
4/17/2026
It was such a pleasure working with Mr. Timothy! Very professional, courteous and attentive to all my questions and concerns! He took the time to fully explain to me the process and details of the problem with my vehicle. I really appreciate him taking his time to ensure all my questions were answered!
James O.
4 out of 5
4/17/2026
Jason always has my best interests in mind. Very helpful as well as all your quick lane service writers. Will not forget to mention your good works to anyone seeking good car services
Susan A.
5 out of 5
4/17/2026
The service staff was very friendly
Jason D.
5 out of 5
4/17/2026
Very satisfied with Jason's professional attitude and the technician Connor that performed the work. Looking forward to working with them in the future.
Nick H.
4 out of 5
4/17/2026
Everything was great and I just need invoices for the oil change for both vehicles thanks
Kevin Mays.
1 out of 5
4/17/2026
My car was in the shop for a transmission, and I waited a whole month for the new one. They finally got it in, and the very next day after I picked it up, the transmission blew out again.
Donna S.
5 out of 5
4/16/2026
Bryan is awesome. He is helpful, knowledgeable, patient, and kind. He is a gem!
Sandra Beuten.
5 out of 5
4/16/2026
Jillian did an excellent job as always
Edgar G.
1 out of 5
4/16/2026
My appointment was at 7:15am for an oil change on my 2025 Ford Transit I arrived at 7am. Finally they started working on my truck after 9am. It was 10:15 when my truck was finally done. Thats over 3 hours wait for an oil change. The wait seems a little unfair to me. Not satisfied with the wait
Edward H.
5 out of 5
4/15/2026
Great service.
Denise S.
5 out of 5
4/15/2026
very kind and informative young man. Kept me informed on progress of my car
Jordayn F.
1 out of 5
4/15/2026
Service was completed on my car at 130pm and I was told that someone would come pick me up. 2.5 hours later I had to uber to the dealership which made me late.
Donna M.
5 out of 5
4/15/2026
Everything went smoothly.
Ron K.
5 out of 5
4/15/2026
Timothy kept me informed of every aspect of getting my car repaired will definitely be looking forward to working with him again
Vince R.
5 out of 5
4/14/2026
Give him a raise he deserves it
Sally A.
5 out of 5
4/14/2026
Gloria was very professional.
Not Provided.
5 out of 5
4/14/2026
Jillian was fantastic service was A1. Thank you Sutton Ford!!
Kimberly B.
5 out of 5
4/14/2026
Bryan Jones was very kind and informative.
Richard W.
4 out of 5
4/13/2026
Was great working with Gloria.
Maria W.
4 out of 5
4/12/2026
I have a Chevy now however, I still come to Sutton Ford for my basic car need because of the great service. I’ve had the pleasure of being serviced by Bryan Jones before and have to say I’m always satisfied with his service. This is a wonderful place with great customer service

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