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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2354 reviews 20%
3 star 186 reviews 2%
2 star 406 reviews 3%
1 star 499 reviews 4%
Review Us
Kathy B.
5 out of 5
5/28/2025
A very pleasing experience.
Sandra W.
5 out of 5
5/28/2025
Very helpful
Brian J.
5 out of 5
5/28/2025
Gloria was sweet and professional.
James G.
5 out of 5
5/25/2025
I like the clerk he was very knowledgeable explain the different service that y'all have provided I'm very pleased and thanks again I will be back.
Natarsha L.
4 out of 5
5/25/2025
Jillian always goes above and beyond the call of duty when it comes to Customer Service. She always make sure that I have everything I need and that everything is done properly when it comes to My Vehicle.. she always provides 100% customer service satisfaction. I really appreciate all that she do and have done since I purchased my vehicle.. ThankYou, Natarsha L
Reginald P.
4 out of 5
5/25/2025
Best service 10/10! My family and I recently had a new baby girl, and when my check engine light came on, we began to panic. Thanks to Jamie and the sudden family our vehicle, is safe and back on the road. My family and I are truly grateful for the exceptional service we received during our recent visit to your dealership. The experience was nothing short of exceptional!
Francis S.
5 out of 5
5/25/2025
Excellent service thank you
Lyesther W.
5 out of 5
5/24/2025
The people have always very polite. They speak they smile they walk you through everything that’s going on with your car.
Rance P.
5 out of 5
5/24/2025
Always greeted with a smile, and given good info about the services. Satisfied with work done to my vehicle.
Pamela D.
5 out of 5
5/24/2025
Thank you for a job well done
Darnell F.
5 out of 5
5/24/2025
Jason do a excellent job very friendly and take care of the business
Bettina S.
4 out of 5
5/24/2025
As always I always feel welcomed when I come into Sutton Ford I always believe that they have my best interest I have had my Ford 150 XLT since I purchased it from them and I feel like if there's anything that needs to be done to my truck they should be the ones doing it.
Kejuana I.
5 out of 5
5/24/2025
Awesome
Carmilla G.
5 out of 5
5/23/2025
Jillian was so kind, helpful and professional. We need more like her in the world of Customer Service. My vehicle is running good again. Thank you Service Center. Well done. God Bless you all and your families In Jesus Christ Name ????
Harvey Y.
5 out of 5
5/23/2025
Mr. Jones is extremely courteous, patient and professional. You definitely chose wisely! :-)
Bruce B.
4 out of 5
5/23/2025
Bryan and the Ford service team provided outstanding service on a short timeframe. Diagnosed the mechanical issue and fixed the issue. Six stars on a five star scale.
Bryan S.
5 out of 5
5/23/2025
Excellent
Melba J.
5 out of 5
5/23/2025
Very professional, yet cordial and a great rapport rapport with customers
Garry G.
1 out of 5
5/23/2025
Car was returned to us with a large crack in the windshield so we had bring the car back to the shop. Sutton did not charge us for the new windshield but I wish they would have kept the car and fix the windshield. Jillian was great in getting the job done and arranged getting the car delivered to us and saved us a trip.
Nicole C.
5 out of 5
5/23/2025
Jillian was amazing. She helped me with everything I needed. The whole process was easy working with her.

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