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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2354 reviews 20%
3 star 186 reviews 2%
2 star 406 reviews 3%
1 star 499 reviews 4%
Review Us
John B.
2 out of 5
6/1/2025
I was pleased with what the Mecanic did. I am very displeased with booking an appointment for 8 AM and the service didn’t begin until 915. What is the sense in booking an 8 AM appointment and not being done until 10:15 AM for a simple oil change and tire rotation
Carolyn J.
5 out of 5
6/1/2025
The service was excellent.
Debbie G.
5 out of 5
5/31/2025
Gloria was very polite and professional
Veronica C.
5 out of 5
5/31/2025
Great job
Micheal C.
4 out of 5
5/31/2025
I did bring it back because the inside was not clean
Bernice B.
5 out of 5
5/31/2025
Great company!
Lisa C.
5 out of 5
5/31/2025
I am always pleased with the service Sutton provides. All the staff are great. Keep up the good work everyone!
Ricky J.
5 out of 5
5/31/2025
????
Kiara H.
4 out of 5
5/31/2025
Jason was amazinggggggg
Johnella J.
5 out of 5
5/30/2025
Excellent customer service and professionalism!
Louise R.
5 out of 5
5/30/2025
Gloria was very courteous and helpful.She explained to me about the filters that I needed on my Ford Edge. It was quite a learning experience. Thanks Gloria.
Jerome K.
4 out of 5
5/30/2025
Courteous and proactive.
Susan H.
4 out of 5
5/30/2025
Melissa is awesome!! I couldn't ask for a better representative.
Marisela S.
4 out of 5
5/30/2025
Always Great Hospitality
Dathine B.
5 out of 5
5/30/2025
Gloria Sellers was a very kind and thoughtful individual. I felt comfortable with her assistance.
Rance R.
2 out of 5
5/29/2025
My poor experience is not a reflection on Jillian, I have no complaints with her or staff. My complaint is with Ford regarding my vehicle. The issue with my vehicle is exactly the same as the coolant intrusion recall which list 2017 Ford escape eco boost (same as my car) but I’m told my VIN is not listed in 12V-431/12S39, well it should because I have the exact same problem. I will contact NHTSA for further guidance but I’m disappointed. I’ve purchased 5 Ford vehicles in my lifetime but maybe I’m purchasing with the wrong manufacturer. Ran
Sean G.
4 out of 5
5/29/2025
Really enjoyed the personal experience. Bryan Jones was by himself and I still felt I had a personal experience. He didn’t let the fact that he was alone stress him out. He stayed calm and made sure he handled the situation the best he could. He did the work of two people!
Raymond D.
5 out of 5
5/29/2025
Ok
Evangelina R.
5 out of 5
5/29/2025
He is a very very person,very sociable,you have a great employee.
William B.
4 out of 5
5/29/2025
Jillian was was friendly, helpful and willing to answer questions and find solutions. She kept in contact with and I was very happy with our contacts. Thanks

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