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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2354 reviews 20%
3 star 186 reviews 2%
2 star 406 reviews 3%
1 star 499 reviews 4%
Review Us
Robert H.
5 out of 5
6/7/2025
She did a wonderful job. She kept me informed. She took my car exactly on time and explained everything to me when we are finished. Couldn’t ask for more very pleasant. I liked her very much thank you.
James F.
5 out of 5
6/6/2025
Everyone at Sutton, Jason included, is a consummate professional, courteous and pleasant.
Ken S.
5 out of 5
6/6/2025
Yes she was very helpful and has great customer service which I appreciate being in a customer’s service environment every day
Barbara I.
4 out of 5
6/6/2025
The customer service I received was excellent, I would like to know if our server can except tips, because he deserves one?
Kevin M.
4 out of 5
6/5/2025
Jill is AMAZING! She’s thorough and always provide a follow up. She’s attentive to her customers needs and always a polite experience with her. I will always get all (3) of my vehicles serviced at Sutton for due to Jillian’s continued professionalism and customer service. It’s always a delight to be in her presence. Thank you!
Chevelle W.
5 out of 5
6/5/2025
Great service of the quick lane. Thank you.
Kathleen J.
5 out of 5
6/5/2025
Love the valiant service
Alejandro L.
5 out of 5
6/5/2025
The service was very efficient!!
Evangelina R.
4 out of 5
6/5/2025
Bryan Jones has waited on me several times, he's always very very courteous and absolutely very knowledgeable, he's always a step ahead of me and takes his job seriously.
Jackie B.
2 out of 5
6/5/2025
I had an 11am appointment, I got there early(10am) and was taken care of by the nicest girl! She said she could get me in. I went back up to the counter at 12 to find out if my car was done, (mind you it was already done and keys were on the counter for about a hr) she said she wasn’t my service writer, but helped me anyway. Not sure who Bryan was, but the girl who took care of me was wonderful!
Lenora J.
4 out of 5
6/4/2025
I’ll be waiting on y’all survey I would like to thank Bryan jones for being very professional person very well spoken keep up the good work
Roman S.
4 out of 5
6/4/2025
Brian did a very good job of getting my car serviced
Ronald R.
4 out of 5
6/4/2025
knowledgeable, pleasant nice smile , listen while I spoke , useful suggestions and courteous. sincerely Ron. thank you for being there.
Robert S.
5 out of 5
6/4/2025
Was greeted as soon as I walked in and was given service soon after.
Scott G.
5 out of 5
6/4/2025
Always a treat to have service here. Great staff!
Demetrious B.
5 out of 5
6/4/2025
It was s pleasure working with Bryan Jones, courteous, very professional.
Natarsha L.
4 out of 5
6/4/2025
Jillian always Provides 100 percent Customer Satisfaction and Customer Service and makes sure that all of needs are met every time we comes in to Sutton Ford without any Hesitation.We really appreciate all of your help.
Jacquelyn D.
5 out of 5
6/3/2025
Jason is a great service advisor and I really appreciate the help he gave me with my SUV. Keep up the awesome work you have done.
Daniel G.
5 out of 5
6/1/2025
The service is very good, they’re very efficient and very kind
Nicole P.
3 out of 5
6/1/2025
The hours on the website are wrong and myself and several others had to sit in our car and wait..that should be corrected immediately!!

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